Fran Hayden Joins Dairy Engineering
Background Information
Fran Hayden is a recent graduate from the University of Waikato, where she completed her Bachelor’s in Management Studies (BMS). In the final year of her degree she applied to Dairy Engineering Ltd. which had its headquarters in Hamilton, New Zealand. She was invited for an interview and then offered an assistant accounting position. She was unsure if it was the right position for her. On her first day of work, Fran found out that there was no vacancy in the Cost Accounting Department she had been hired to work in, and she was assigned to Management Information Services (MIS) instead.
Her job included compiling information for the monthly report which was termed as the ‘Big Brother’ in the department. The Chief accountant Rob Poor, offered for Fran to attend a management workshop on performance measurement. She capitalized on the opportunity even though her boss Peter Burton was away. Rob said he will tell Peter about the workshop when he returned, and that she did not have to ask his permission. However, Peter was angry when he found out that Fran went to the workshop without his permission. He felt that his authority was being undermined by her actions, and that she had connived behind his back. She sought help from Rob and he assured her he would settle the matter. Unfortunately, evidence in the case study showed that Rob did not keep his word.
Later, the Chief Cost Accountant Vernon Moore asked her what the matter was, after seeing Fran looking miserable. Once he learned about the situation she was in, he took her to see Rob and explained the situation to him. Rob told Fran to write a report on what has happened since she joined the company, and that this would be brought up during the senior management meeting. Peter however took up so much time presenting his plan for revising the ‘Big Brother’ during the meeting that Fran’s concerns were overlooked.
Fran was very upset about her job and regretted that she ever made the decision
Fran Hayden is a recent graduate from the University of Waikato, where she completed her Bachelor’s in Management Studies (BMS). In the final year of her degree she applied to Dairy Engineering Ltd. which had its headquarters in Hamilton, New Zealand. She was invited for an interview and then offered an assistant accounting position. She was unsure if it was the right position for her. On her first day of work, Fran found out that there was no vacancy in the Cost Accounting Department she had been hired to work in, and she was assigned to Management Information Services (MIS) instead.
Her job included compiling information for the monthly report which was termed as the ‘Big Brother’ in the department. The Chief accountant Rob Poor, offered for Fran to attend a management workshop on performance measurement. She capitalized on the opportunity even though her boss Peter Burton was away. Rob said he will tell Peter about the workshop when he returned, and that she did not have to ask his permission. However, Peter was angry when he found out that Fran went to the workshop without his permission. He felt that his authority was being undermined by her actions, and that she had connived behind his back. She sought help from Rob and he assured her he would settle the matter. Unfortunately, evidence in the case study showed that Rob did not keep his word.
Later, the Chief Cost Accountant Vernon Moore asked her what the matter was, after seeing Fran looking miserable. Once he learned about the situation she was in, he took her to see Rob and explained the situation to him. Rob told Fran to write a report on what has happened since she joined the company, and that this would be brought up during the senior management meeting. Peter however took up so much time presenting his plan for revising the ‘Big Brother’ during the meeting that Fran’s concerns were overlooked.
Fran was very upset about her job and regretted that she ever made the decision
References: McShane, S. L., Steen, S. L., (2009). Canadian Organizational Behaviour, Seventh Edition. McGraw-Hill Ryerson Ltd. Whitby, ON McShane, S. L., Steen, S. L., (2012). Canadian Organizational Behaviour, Eighth Edition. McGraw-Hill Ryerson Ltd. Whitby, ON Workplace Harassment, (2011), http://www.labour.gov.on.ca/english/hs/pubs/wpvh/harassment.php