Fundamentals of Effective Communication in the Workplace
Fundamentals of Effective Communication in the Workplace
Strayer University
Intro To Business
February 9, 2014
Fundamentals of Effective Communication in the Workplace “I’m a great believer that any tool that enhances communications has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they’re interested in.” –Bill Gates. When we talk, it is because we want to share ideas, information or express our feelings with another person. Many friendships begin with a conversation. Conversely, many animosities begin with misunderstanding or disagreement. In order to have an effective communication, both active listening and good speaking skills are essential.
I work in an environment where effective communication is very crucial, since my team deals with both internal and external customers on a daily basis. For our internal customers, we have different types of business units like Marine, Recreational Vehicles, Motorsports and many other teams like Information Technology (IT) and Legal teams. They all speak and use different terminologies according to their businesses. Our communication channels include email, phone, WebEx, face-to-face meetings, teleconferences and our internal Colab website. For our external customers, we deal with various dealers, manufactures, and distributors from all different types of businesses and products. Our communication channels consist of phone calls and emails. To communicate with our external customers is very challenging because all we can hear is their tone of voice and see their writing.
However, I have experienced effective communication with our external customers most of the times. One particular call I received was from my colleague, Chris, who had an angry customer on the phone; after talking to the customer for fifteen minutes, Chris gave up and passed the customer to me. Chris said that he could not understand
Strayer University
Intro To Business
February 9, 2014
Fundamentals of Effective Communication in the Workplace “I’m a great believer that any tool that enhances communications has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they’re interested in.” –Bill Gates. When we talk, it is because we want to share ideas, information or express our feelings with another person. Many friendships begin with a conversation. Conversely, many animosities begin with misunderstanding or disagreement. In order to have an effective communication, both active listening and good speaking skills are essential.
I work in an environment where effective communication is very crucial, since my team deals with both internal and external customers on a daily basis. For our internal customers, we have different types of business units like Marine, Recreational Vehicles, Motorsports and many other teams like Information Technology (IT) and Legal teams. They all speak and use different terminologies according to their businesses. Our communication channels include email, phone, WebEx, face-to-face meetings, teleconferences and our internal Colab website. For our external customers, we deal with various dealers, manufactures, and distributors from all different types of businesses and products. Our communication channels consist of phone calls and emails. To communicate with our external customers is very challenging because all we can hear is their tone of voice and see their writing.
However, I have experienced effective communication with our external customers most of the times. One particular call I received was from my colleague, Chris, who had an angry customer on the phone; after talking to the customer for fifteen minutes, Chris gave up and passed the customer to me. Chris said that he could not understand