Introduction
This chapter presents the background of the study, statements of the problem, significance of the study and the scope and limitation of the study.
Background of the Study
In the emerging global economy, the world economic system today is much more open than it was only a decade ago. The world is fast becoming interdependent global market place. Competitiveness will be on an international basis wherein knowledge and skills of the workforce posed great challenge as it will be the key competitive weapon for the 21st century. While the global economy emerges here in the Philippines and so does stress. Stress - that can be felt by those who are in the frontline and those who are in the corporate ladder.
Stress was first introduced by Walter Cannon along with the fight or flight response, and often than not one would feel changes in body temperature, the heart will beat faster and blood pressure alleviates and faster blood clotting once entered this phase.
Stress is one of the factors why majority of the employees in management level become ill or at some point the reason for leaving their post. Over the past couple of decade, this has been the major concern of employers with their employees. Most of the big companies even allocate budget for the employee’s well being and prevention of such stress. Vacation leave has been around the working industry for a long time, since it will definitely help reduce stress and at some point sick leaves can be use to tend to stress. Many factors inside the company may affect sources of stress, there is the nature of work, threats in lay-offs, salary, time of work (e.g. graveyard shift), deadlines and managers themselves – well these are some of the stressors among those who are in the workforce of a company. Filipino workforce front liners has a clue on how to overcome stress, we might get a chance to see how most of the call center agents cope with stress outside of their company building by