Grievance and Disciplinary Procedure
1. GRIEVANCE AND DISCIPLINARY PROCEDURE
1.1 Grievance A grievance is any dissatisfaction or feeling of injustice in connection with your employment situation that is brought to the attention of management.
Sometimes, individual problems and differences may be more sensitive and/or serious, and a more formal approach is necessary. The Company handles grievances in the following procedures:
1.1.1 First Stage An employee wishing to report a grievance should submit the case in writing to his or her Head of Department/Immediate Supervisor. If the case is very serious the Manager must notify the Administration immediately.
1.1.2 Second Stage The Head of Department must interview the employee and endeavor to work a mutually satisfactory solution.
1.1.3 Third Stage The Head of Department must submit a written report to the Administration, giving details of the grievance, as well as any action taken, within seven days of the date of the written grievance.
1.1.4 Fourth Stage If, at this stage, no satisfactory solution to the grievance has been achieved, the employee may seek an interview with the Administration. This interview must be conducted no later than seven days after receipt of the report of Head of the Department of the first interview. Also at this stage, copies of all documents relating to the case must be sent to the Administration.
1.1.5 Fifth Stage Should the grievance remain unresolved following the interview with the Administration, it must, within seven days, be referred to the Chairman/MD who will review the facts of the grievance and interview the parties concerned. At this stage decision of Chairman/MD is final.
Should the grievance be against the employee’s Department Head, the employee may choose to submit the written grievance directly to the Administration and Administration will have to send copy to Top Management.
1.2 Disciplinary Action Employees need to
1.1 Grievance A grievance is any dissatisfaction or feeling of injustice in connection with your employment situation that is brought to the attention of management.
Sometimes, individual problems and differences may be more sensitive and/or serious, and a more formal approach is necessary. The Company handles grievances in the following procedures:
1.1.1 First Stage An employee wishing to report a grievance should submit the case in writing to his or her Head of Department/Immediate Supervisor. If the case is very serious the Manager must notify the Administration immediately.
1.1.2 Second Stage The Head of Department must interview the employee and endeavor to work a mutually satisfactory solution.
1.1.3 Third Stage The Head of Department must submit a written report to the Administration, giving details of the grievance, as well as any action taken, within seven days of the date of the written grievance.
1.1.4 Fourth Stage If, at this stage, no satisfactory solution to the grievance has been achieved, the employee may seek an interview with the Administration. This interview must be conducted no later than seven days after receipt of the report of Head of the Department of the first interview. Also at this stage, copies of all documents relating to the case must be sent to the Administration.
1.1.5 Fifth Stage Should the grievance remain unresolved following the interview with the Administration, it must, within seven days, be referred to the Chairman/MD who will review the facts of the grievance and interview the parties concerned. At this stage decision of Chairman/MD is final.
Should the grievance be against the employee’s Department Head, the employee may choose to submit the written grievance directly to the Administration and Administration will have to send copy to Top Management.
1.2 Disciplinary Action Employees need to