Having high intelligence on the job is very important.What is emotional intelligence?. This is basically and interpersonal skill developed when you know how to control your emotions and get them out in a professional and mannerly way no matter what or how hard the situation may be. In other words"keep your cool no matter what". This skill is very important especially if you deal with customers on a one on one level everyday. At times there can be customers who may come across as obnoxious and ill-mannered , and being humans we would want to lash out or quarrel back. However, it's your responsibility to deal with it professionally and to be as calm as possible. If you have not developed this skill it shows that you are not fit to deal with customers and eventually would be out of a job. Also, customer care representatives are the face of a business . In other words, those who deal with the customers represents the company's values and vision and they have the power to bring in or chase away the customers of any organization.
The ability to work