Hospitality Management
Definition of Hospitality Management
University of Phoenix
Definition of Hospitality Management
What is Hospitality Management? Simply defined, Hospitality Management is the administration of policies and procedures relating to aspects of the hospitality industry/ industries such as hotels, motels, tourist attractions so on and so forth. Managing such categories may include indirect or direct supervision, administrative duties, critical thinking and a willingness to do what needs to be done in order to be successful.
In my opinion, there are certain personal attributes that would allow an individual to be a successful manager within the hospitality industry. The main attribute would be an individual that strives for complete guest satisfaction. Although this may seem like a difficult or nearly impossible task, customer satisfaction is the key to the successful businesses. Guests don’t necessarily come back to a service, guests and customers often return back to a feeling. A feeling that they were taken care of and a notion that their business mattered!
Guest satisfaction is anchored in customer service. As a manager within the hospitality industry, customer service is a skill that must be utilized by the manager and each and every subordinate employed within the establishment. This specific attribute is the backbone within the organization. Customer service will be the direct link to the ultimate goal of customer satisfaction. Complete customer satisfaction is the goal and customer service is the tool used to accomplish that goal.
Determining what attributes I deem as a necessity for being a successful manager in the hospitality business come largely in part from my work experience for The Cosmopolitan of Las Vegas. The Cosmopolitan is the newest resort and casino located on the famous Las Vegas stip. I am truly proud to say that I work for this amazing employer. I will cherish the experiences and life lesson that I have learned there
University of Phoenix
Definition of Hospitality Management
What is Hospitality Management? Simply defined, Hospitality Management is the administration of policies and procedures relating to aspects of the hospitality industry/ industries such as hotels, motels, tourist attractions so on and so forth. Managing such categories may include indirect or direct supervision, administrative duties, critical thinking and a willingness to do what needs to be done in order to be successful.
In my opinion, there are certain personal attributes that would allow an individual to be a successful manager within the hospitality industry. The main attribute would be an individual that strives for complete guest satisfaction. Although this may seem like a difficult or nearly impossible task, customer satisfaction is the key to the successful businesses. Guests don’t necessarily come back to a service, guests and customers often return back to a feeling. A feeling that they were taken care of and a notion that their business mattered!
Guest satisfaction is anchored in customer service. As a manager within the hospitality industry, customer service is a skill that must be utilized by the manager and each and every subordinate employed within the establishment. This specific attribute is the backbone within the organization. Customer service will be the direct link to the ultimate goal of customer satisfaction. Complete customer satisfaction is the goal and customer service is the tool used to accomplish that goal.
Determining what attributes I deem as a necessity for being a successful manager in the hospitality business come largely in part from my work experience for The Cosmopolitan of Las Vegas. The Cosmopolitan is the newest resort and casino located on the famous Las Vegas stip. I am truly proud to say that I work for this amazing employer. I will cherish the experiences and life lesson that I have learned there