Hotel System
Business Support Systems
The BSS helps an enterprise or organization to secure revenue and quality while supporting many business functions, including marketing, product offerings, sales, contracting, and delivery of goods and services. For the purposes of this article, an enterprise typically refers to a telecommunications operator. However, it could also be a content provider, service provider, search engine or some such actor in the new business world.
As well designed BSS helps an enterprise stay ahead of the competition by providing the flexibility to adapt to a constantly changing marketplace. This article explores Ericsson’s approach to this complex area, discussing the transition from today’s array of silo-like, integration- heavy, multi-vendor environments to the unified, cross-functional and easy-to-use solutions of the future.
The telecommunications industry is characterized by its rapid rate of change, which creates new business opportunities. The Business Support System (BSS) is becoming the focal point for success, helping enterprises attract and retain customers and create attractive services in a constantly evolving market.
(BSS) are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.
Background
Why does an enterprise need a BSS? Essentially, a BSS provides a set of tools to transform assets, such as content and communication networks, into commercial offerings and ultimately revenue.
BSS applications have traditionally been onoliths with their own view of information/data, processes, rules and document formats. In short, business assets and decisions have been taken over by system vendors and locked into the architecture, making them almost impossible to change and reuse in other business system contexts.
History and
The BSS helps an enterprise or organization to secure revenue and quality while supporting many business functions, including marketing, product offerings, sales, contracting, and delivery of goods and services. For the purposes of this article, an enterprise typically refers to a telecommunications operator. However, it could also be a content provider, service provider, search engine or some such actor in the new business world.
As well designed BSS helps an enterprise stay ahead of the competition by providing the flexibility to adapt to a constantly changing marketplace. This article explores Ericsson’s approach to this complex area, discussing the transition from today’s array of silo-like, integration- heavy, multi-vendor environments to the unified, cross-functional and easy-to-use solutions of the future.
The telecommunications industry is characterized by its rapid rate of change, which creates new business opportunities. The Business Support System (BSS) is becoming the focal point for success, helping enterprises attract and retain customers and create attractive services in a constantly evolving market.
(BSS) are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.
Background
Why does an enterprise need a BSS? Essentially, a BSS provides a set of tools to transform assets, such as content and communication networks, into commercial offerings and ultimately revenue.
BSS applications have traditionally been onoliths with their own view of information/data, processes, rules and document formats. In short, business assets and decisions have been taken over by system vendors and locked into the architecture, making them almost impossible to change and reuse in other business system contexts.
History and
References: 1. Simon, Herbert A, 1997. An Empirically Based. Microeconomics. Cambridge University Press.