HR Lesson 8 Memo
SunTrust Bank
Memo
To:
Mary Smith, Human Resources Director
From:
Cherie Delmage, Training Manager cc: Date:
Re:
New Training Programs
Recently we have discussed some new programs that our company was going to launch to help improve out teams with organization, personal skills, and tasks at hand. As well as updating our traditional training methods that we use to foster ethical behavior here at SunTrust. I will update you on how we are going to measure the success of this training program as well.
A needs assessment is a systematic process for determining and addressing needs, or “gaps” between current conditions and desired conditions or “wants”. The discrepancy between the current condition and wanted condition must be measured to appropriately identify the need.
Three questions that we must answer in order to assess our needs here at SunTrust are:
Here at SunTrust are our strategies, goals and objectives clear? What are we overall trying to accomplish?
Who is going to receive the current training as well as the future training we are planning? Who is going to conduct the new training programs that we will be offering?
What is the main requirements of those that we hire? What level of knowledge do they need to have to be employed by SunTrust Bank?
An appropriate training method that could be used to foster ethical behavior here at SunTrust is the usage of interactive training on our computers. We all use computers on a daily basis and because we work with a diverse clientele we need to do something interactive. Having the annual “ethics meeting” will continue on but we will add on the interactive training program so we can take what we got from the regular meeting and put it to immediate work with the models on the computer.
Two was that we here at SunTrust can measure the success of our training programs are by watching the reaction and perception of the teammates that are being trained. Once training is completed each person attending must fill out
Memo
To:
Mary Smith, Human Resources Director
From:
Cherie Delmage, Training Manager cc: Date:
Re:
New Training Programs
Recently we have discussed some new programs that our company was going to launch to help improve out teams with organization, personal skills, and tasks at hand. As well as updating our traditional training methods that we use to foster ethical behavior here at SunTrust. I will update you on how we are going to measure the success of this training program as well.
A needs assessment is a systematic process for determining and addressing needs, or “gaps” between current conditions and desired conditions or “wants”. The discrepancy between the current condition and wanted condition must be measured to appropriately identify the need.
Three questions that we must answer in order to assess our needs here at SunTrust are:
Here at SunTrust are our strategies, goals and objectives clear? What are we overall trying to accomplish?
Who is going to receive the current training as well as the future training we are planning? Who is going to conduct the new training programs that we will be offering?
What is the main requirements of those that we hire? What level of knowledge do they need to have to be employed by SunTrust Bank?
An appropriate training method that could be used to foster ethical behavior here at SunTrust is the usage of interactive training on our computers. We all use computers on a daily basis and because we work with a diverse clientele we need to do something interactive. Having the annual “ethics meeting” will continue on but we will add on the interactive training program so we can take what we got from the regular meeting and put it to immediate work with the models on the computer.
Two was that we here at SunTrust can measure the success of our training programs are by watching the reaction and perception of the teammates that are being trained. Once training is completed each person attending must fill out