Hy-Vee Training Report

I am Matt Miller, a former employee at the Hy-Vee located in Kearney, Nebraska. I worked at your establishment in for over one year in the dairy and wine & spirits department, as well as a cashier and bagger in the front occasionally. I was a frontline employee during my time as a Hy-Vee employee and this allowed me to interact with hundreds of Hy-Vee consumers from many different walks of life. My main responsibilities were to keep the dairy and wine & spirits department stocked, take care of any customer problems or questions, and order the products for the department.
In these positions with Hy-Vee, I needed to have the correct training to properly handle customer complaints, concerns, and questions. I received many different service training skills, some were great and some needed improvement. I am writing this letter to you to provide feedback on the service training I had while working for your company; focusing on the strengths and weaknesses of the service training provided by Hy-Vee.
Strengths
Empowering the Frontline Employee There are many ways a manager can help an employee be successful as a frontline employee while providing a service. One strength my managers provided me with in customer service was empowering me in the frontline. He empowered
Hy-Vee needs to do a better job of regulating the dress code of their employees because allowing some employees to wear non-Hy-Vee apparel can confuse customers on whether they work for the company. Many times, I would see employees wear sweatshirts that were not allowed by the dress code, but their managers never corrected them and this brought confusion to the customers on who they can ask questions to. If Hy-Vee is going to provide a dress code to their employees, they must make sure it is followed by all employees to ensure their reputation and image is