Impooving Employee Performance
IMPROVING
EMPLOYEE
PERFORMANCE
THROUGH
APPRAISAL
AND
COACHING
Second Edition
IMPROVING
EMPLOYEE
PERFORMANCE
THROUGH
APPRAISAL
AND
COACHING
Second Edition
Donald L. Kirkpatrick
Foreword by Dick Grote
American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C.
Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. Web site: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data Kirkpatrick, Donald L. Improving employee performance through appraisal and coaching / Donald L. Kirkpatrick ; foreword by Dick Grote. — 2nd ed. p. cm. Rev. ed. of: How to improve performance through appraisal and coaching. Includes bibliographical references and index. ISBN 0-8144-0876-1 1. Employees—Rating of. I. Kirkpatrick, Donald L. How to improve performance through appraisal and coaching. II. Title. HF5549.5.R3K54 2006 658.3 125—dc22 2005025643 2006 Donald L. Kirkpatrick. All rights reserved. Printed in the United States of America. The first edition of this book was published in 1982 under the title How to Improve Performance Through Appraisal and Coaching. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical,
EMPLOYEE
PERFORMANCE
THROUGH
APPRAISAL
AND
COACHING
Second Edition
IMPROVING
EMPLOYEE
PERFORMANCE
THROUGH
APPRAISAL
AND
COACHING
Second Edition
Donald L. Kirkpatrick
Foreword by Dick Grote
American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C.
Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. Web site: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data Kirkpatrick, Donald L. Improving employee performance through appraisal and coaching / Donald L. Kirkpatrick ; foreword by Dick Grote. — 2nd ed. p. cm. Rev. ed. of: How to improve performance through appraisal and coaching. Includes bibliographical references and index. ISBN 0-8144-0876-1 1. Employees—Rating of. I. Kirkpatrick, Donald L. How to improve performance through appraisal and coaching. II. Title. HF5549.5.R3K54 2006 658.3 125—dc22 2005025643 2006 Donald L. Kirkpatrick. All rights reserved. Printed in the United States of America. The first edition of this book was published in 1982 under the title How to Improve Performance Through Appraisal and Coaching. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical,