Preview

Integrating Erp with Crm

Better Essays
Open Document
Open Document
1255 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Integrating Erp with Crm
INTEGRATING CLOUD CRP WITH ERP

The Recent study of the market suggests that many companies are opting for cloud-based modules for the ERP business systems. Many companies are opting the cloud implementation of the CRM system to the ERP systems. Although often beneficial, such an implementation should be carefully evaluated based on the ROI and on delivering positive returns.
Before implementing such a project, there are things that should be taken into consideration. These are mainly associated with risks and costs. Some experts question whether the complex structure of the financial data stored in the cloud version of the CRM system integrated with ERP systems can preserve the same security features that are present in the on-site implementations. A company should pay a special attention to the implementation, operation and people aspects. "ERP data integration is difficult, and when attempting to move legacy data into newer systems, it is often time-consuming and incomplete,"
The companies that already have a legacy system or an existing ERP, CRM system installed will not have to worry about the integration of cloud based CRM to the ERP system. Once the company acquires the business case for integrating cloud-based CRM to the ERP systems, the hard work for acquiring a reliable system is far from over.
The company must now begin preparing a plan for integrating CRM data with ERP. Integrating cloud based CRM and ERP is not as difficult as it was in the past. It has come a long way in the past few years, the use of repeatable adapters and tool kits has made integration secure and reliable. In the market there are tools like IBM web sphere cast Iron that add great value in integration.
Understanding how apposite and specific your data is also important for success in integration, Wettemann, analyst at nucleus research in Boston, said. "Risks of cloud integration, like any integration project, is that if the data’s bad or unscrubbed, you can negatively impact



Cited: http://searchcrm.techtarget.com/feature/Integrating-cloud-ERP-and-CRM-applications-Show-how-it-can-pay  http://searchcrm.techtarget.com/feature/Dont-rush-integration-of-CRM-and-ERP-cloud-data http://www.redbooks.ibm.com/abstracts/tips0961.html http://www.informationweek.com/software/enterprise-applications/microsoft-gains-enterprise-clout-with-er/240151352?pgno=1 http://www.gartner.com/newsroom/id/2358015

You May Also Find These Documents Helpful

  • Best Essays

    MIS 535 Course Project

    • 2958 Words
    • 12 Pages

    This proposal will discuss all key aspects needed to ensure a seamless transition and implementation of an automated sales force CRM, or Customer Relationship Management, system. The intent of this transition is designed to improve three key aspects of day to day commercial business operations, those key aspects are: Streamline time spent providing key sales data and metrics for the organization, provide a consistent and standardized approach for how sales data is provided and gathered across the organization, and an easy to use and easy to navigate, operating system.…

    • 2958 Words
    • 12 Pages
    Best Essays
  • Satisfactory Essays

    These applications not only require technological changes, but also require fundamental changes in the way a business operates. Costs include software, database tools, consulting fees, personnel costs, training, and maybe hardware costs. A business’s old system may not be compatible with the software. Constant maintenance and monitoring is required with an enterprise system. These systems are maintained and monitored by people which can be the most costly part of any information system. A business will have operating problems and losses with a new enterprise system because they do not understand how much organizational change is required. Understanding how your business will use the data and how the data will be organized in customer relationship management (CRM), supply chain management (SCM) is necessary. Using a reliable consulting firm to help an organization understand what they need, what to expect the system to accomplish for them, and what will be needed for management of the system could save thousands of dollars. There will be organizational changes along with the investment of the new software. These systems will be a costly expense if companies do not know how to use them, or prepare their employees for the new procedures and roles that will be required of…

    • 645 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    It 205 Week 9 Assignment

    • 1070 Words
    • 5 Pages

    Choosing to upgrade an information system that is outdated involves several different steps. The fact that the existing hardware is not compatible with the CRM system means there will be large cost incurred with implementation of the new system. The first thing the company should determine is if the benefits of the new system outweigh the cost involved. Once this is determined the next step to building a new system is the problem-solving process. The steps involved are define and understand the problem, develop alternative solutions, choose the best solution, and implement the solution. (Laudon & Laudon, 2011) The system that has been chosen is the CRM system. This system when designed and implemented properly can provide a single enterprise view of customers that is useful for improving sales and customer service. (Laudon & Laudon, 2011) The CRM system when operational will allow the company to manage sales targeted to the most profitable customers, provide better customer service, and attract new customers. The system can also reduce the cost of marketing and customer service. The CRM system the company has chosen to implement will become an asset to the company. However, it is imperative that the major variables of project management are implemented into the plan. There is a high failure rate among information systems projects because they have not been properly managed. (Laudon & Laudon, 2011)…

    • 1070 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    This paper will examine and discuss three vendors that offer e-business solutions, including EDI, CRM, SCM, ERP and MRP. The paper will focus on success stories with clients and what the benefits are to companies in meeting their overall business goals.…

    • 1032 Words
    • 5 Pages
    Powerful Essays
  • Best Essays

    References: Burr, L. C., A., P. R., Rolland, E., & Ward, K. F. (2007). Integration of e-CRM in healthcare services. International Journal of E-Business Research, 3(2), 1-12.…

    • 2336 Words
    • 7 Pages
    Best Essays
  • Powerful Essays

    Blue Ocean Strategy A Case Study on Salesforce.com Presented by : Ashley Molina Niranjan Zende Siddharth Kumar Zain Yusuf What is a Blue Ocean ??? Blue ocean is nothing but an analogy to describe the wider, deeper potential of a market space that is yet to be explored.…

    • 1162 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    Bandon Group, Inc

    • 1086 Words
    • 5 Pages

    Bandon Group, Inc., is in the process of researching whether it would be feasible to integrate an ERP system with its company and offsite locations. There are a few unanswered questions as to if Brandon Group should pursue an ERP and CRM solutions in order to meet the company goals and its needs. To address the question, Bandon group should most definitely pursue an ERP and a CRM solution for its company. Bandon should first pursue an ERP solution as CRM solutions can be easily integrated within an ERP environment (Trak.In, 2010).…

    • 1086 Words
    • 5 Pages
    Good Essays
  • Better Essays

    Bossch Rexroth Case Study

    • 1743 Words
    • 7 Pages

    Might not actually be cost effective- An on-premise CRM system option may actually end up being more cost effective for your company if the per-user cost does not work in your favor. If a large amount of workers need access to your database, it may be less expensive to host your own system.…

    • 1743 Words
    • 7 Pages
    Better Essays
  • Good Essays

    Links between supply chain and CRM processes are critical. Business leads, technology follows. But the technology must be proven, practical and scalable. Even with immature solutions, it is possible to get rapid payback on streamlined demand and fulfillment processes for critical products. A harmonized ERP applications backbone is a basic requirement.…

    • 3086 Words
    • 13 Pages
    Good Essays
  • Satisfactory Essays

    Types of companies which are most likely to adopt cloud-based ERP and CRM software services will be companies that want to cut IT staff cost. With CRM and ERP, a business can be up and running with the software quickly which less need for in-house IT staff or high levels of technical skills, and things like security and upgrades are looked after by the vendor. This is because the difference between cloud and on-premise is that cloud-computing makes your software an operational expense rather than a capital spend. There’s usually little or no financial outlay in terms of hardware and IT infrastructure, and you pay a monthly fee to use the product, which is based on the number of users you have. Some businesses prefer a capital spend and to ‘own’ the software. Others prefer an operational cost, as with the cloud. For cloud-based applications, you also need a reliable internet connection, and in some sectors there can be issues with the geography in which the data is actually held. Many mainstream business software vendors are working to transfer their traditional on-premise applications in to the cloud. From a technical point of view, it is not as straightforward as it may first appear. Once it has achieved, the results are arguably superior to applications that have been developed as purely cloud-based applications.…

    • 320 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    Starbucks Case Study

    • 2691 Words
    • 11 Pages

    Recently iphone has become the most popular mobile device in the smart phone market. People have high expectation for iphone being the smartest mobile device ever made. Besides, its popularity Apple has to look upon the situation between the customers and the company itself. The product has become popular in the market but not the service. There is still the gap between the expected service and the perceived service. After getting a lot of complaints from the customers, Apple should take immediate steps to build and improve the customer relationship problem with the company. The main content in this report is to define the scope and the problem and to bring a solution to that problem through CRM Programme. This report also stresses on the present CRM Architecture of the company and on the development of the Architecture. Besides this issues, the ways and methods to bring a solution and to conduct the analysis and if required change on the on the present plan and implement the new plan are also highly highlighted.…

    • 2691 Words
    • 11 Pages
    Best Essays
  • Good Essays

    ERP CLOUD

    • 4097 Words
    • 12 Pages

    Enterprise resource planning is the artery for allocating the resources within the company and is constantly evolving each and every day towards betterment. Instead of limiting itself only to a particular enterprise, it is now shifting its domain to a much broader level. With the advent of cloud, every entrepreneur and CEO is focusing on shifting his ERP applications and services on the cloud. Cloud is a plethora of resources which reduce capital investments: on-site technological (servers and databases), ERP deployment expenses that may incur. Data security and data recovery are also the factors that have proved the viability of cloud. Cloud helps eliminate support, maintenance and labor expenses. It has offered reliable scalability and has made available latest trends of technologies near at hand. With the advent of features such as independent EDI on cloud, various ERP can be synchronized together. It relaxes the firms by handling basic operations such as changes in customer processes availing the company a larger platform to handling more number of customers. Recent developments involve developing an ERP platform that could integrate the already existing system, developing hybrid ERP cloud services in which modules are being developed which could be used further with the corporate ERP systems. Moreover, the cloud has finally made ERP affordable for medium and small sized firms. It provides them with enterprise level functionality and best practices in business process that was not affordable at first due to high capital costs.…

    • 4097 Words
    • 12 Pages
    Good Essays
  • Better Essays

    Mis - Case Study

    • 4598 Words
    • 19 Pages

    With cloud-based CRM and ERP solutions, the application and data is held on a network of computers kept in advanced data-centres, nearly always at a number of different locations. This means your software provider takes care of the running, maintenance and security of the application and servers 24 hours a day, seven days a week.…

    • 4598 Words
    • 19 Pages
    Better Essays
  • Good Essays

    In the early days of CRM (the term was originally coined in 1992 when customer service and sales force automation were first automated and paired) the only delivery model available was client/server-based software. In this model the company purchased the licensed software and bought the hardware to operate it on. These systems, which as still in use today, place the burden on IT staff to install complex hardware and software programs in-house and deal with ongoing technical and user issues. In addition, companies would often choose "best of breed" software systems in which they would select different CRM vendors for sales and service and marketing and then have to integrate them to automate cross-departmental business processes and share information. The advantage of best-of-breed solutions was (and still is) that a business could take advantage of deep vendor expertise and product capabilities. The drawbacks were that the company had different software programs which required complex and costly integration, a tricky task that often had to be outsourced to an integration specialist. Client/server products such as Siebel Systems dominated the CRM industry throughout the 1990s and are still in use today.…

    • 706 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Companies which might not be well-suited for this type of software are those companies from small to middle-sized companies. These companies have senior finance professionals and they concern about security and the lack of information and understanding about cloud technology which are the main reasons for organizations are staying away from cloud ERP. Large firms in fast paced evolving industries are also not suited for ERP and CRM cloud-based software.…

    • 384 Words
    • 2 Pages
    Satisfactory Essays