Internship Essay
Cole Gevurtz
Internship
January 18, 2011
Internship Essay
I spent my 50 hours of senior internship at the Queen of the Valley Medical Center.
Queen of the Valley is the largest hospital in Napa serving local citizens and veterans. The
Queen was founded on the values of dignity, service, excellence and justice. They continue to uphold these values with their commitment to care and innovation. My internship position was concierge support, in which I assisted the concierge at the front desk of the hospital. The concierge desk is crucial in the hospital because it is relied on by patients for assistance and by all of the other departments in the hospital for transporting patients and delivering patient information from the registration offices.
My essential function, or objective, as concierge support was mainly assisting the concierge with daily functions and managing the lobby. The role required providing an escort service for patients being admitted or discharged, assisting and greeting people, discharging patients, delivering important documents, guiding people through the hospital, delivering flowers to patients, signing in lab patients for registration and answering phone calls. The service chair of concierge support is Joe Lewis who initially trained me, but I mostly worked with the concierge, who was usually Jacquie or Hortencia.
These daily tasks demonstrated the essential values-based competencies that I had to show as a volunteer of the hospital. This included demonstrating competence in communication and interpersonal relations, continuous improvement, continuous learning, accountability, teamwork, customer/patient focus, adaptability, community orientation, and stewardship. These
competencies are representative of the Queen of the Valley’s core values. I successfully demonstrated these competencies and my tasks over the course of my internship.
As a student volunteer I was able to provide much needed assistance because most of the other volunteers are
Internship
January 18, 2011
Internship Essay
I spent my 50 hours of senior internship at the Queen of the Valley Medical Center.
Queen of the Valley is the largest hospital in Napa serving local citizens and veterans. The
Queen was founded on the values of dignity, service, excellence and justice. They continue to uphold these values with their commitment to care and innovation. My internship position was concierge support, in which I assisted the concierge at the front desk of the hospital. The concierge desk is crucial in the hospital because it is relied on by patients for assistance and by all of the other departments in the hospital for transporting patients and delivering patient information from the registration offices.
My essential function, or objective, as concierge support was mainly assisting the concierge with daily functions and managing the lobby. The role required providing an escort service for patients being admitted or discharged, assisting and greeting people, discharging patients, delivering important documents, guiding people through the hospital, delivering flowers to patients, signing in lab patients for registration and answering phone calls. The service chair of concierge support is Joe Lewis who initially trained me, but I mostly worked with the concierge, who was usually Jacquie or Hortencia.
These daily tasks demonstrated the essential values-based competencies that I had to show as a volunteer of the hospital. This included demonstrating competence in communication and interpersonal relations, continuous improvement, continuous learning, accountability, teamwork, customer/patient focus, adaptability, community orientation, and stewardship. These
competencies are representative of the Queen of the Valley’s core values. I successfully demonstrated these competencies and my tasks over the course of my internship.
As a student volunteer I was able to provide much needed assistance because most of the other volunteers are