|ANNOTATED OUTLINE | |
1. INTRODUCTION TO CHAPTER ONE Chapter One introduces the concepts of management, managers, and organizations through the exploration of five major questions: A. Who are managers? B. What is management? C. What do managers do? D. What is an organization, and how is the concept of an organization changing? E. Why study management?
2. WHO ARE MANAGERS? A. The changing nature of organizations and work often requires employees in formerly nonmanagerial jobs to perform managerial activities. Students who are preparing for careers on any organizational level can benefit from acquiring management skills. Today’s employees need to be cross-trained and multiskilled. B. How do we define a manager? A manager is someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. However, keep in mind that managers may have additional work duties not related to coordinating the work of others. C. Managers can be classified by their level in the organization, particularly in traditionally structured organizations—those shaped like a pyramid (see Exhibit 1-1 and PowerPoint slide 1-7). 1. First-line managers (often called supervisors) are located on the lowest level of management. 2. Middle managers include all levels of management between the first-line level and the top level of the organization. 3. Top managers include managers at or near the top of the organization who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
3. WHAT IS MANAGEMENT? A. Management involves coordinating and overseeing the work activities of others so that their activities are completed