According to the Public Relations Institute of Australia (2010) website, public relations is “the deliberate, planned and sustained effort to establish and maintain mutual understanding between an organisation (or individual) and its publics. In other words, PR is a management function which evaluates the publics attitude towards an organisation or an individual, identifies the policies and procedures and plans and executes a program of action to enable a wider understanding and public acceptance (PRIA 2010). PR professionals deal with numerous tasks such as interviews, media releases, media conferences and managing events and consultations (PRIA 2010). Other public relations activities can include publicity; such as the spread of planned information through selected media, promotions; such as the physical activities used to formulate interest (Mahoney, p. 2, 2008) and crisis management; to repair and manage information and effectively communicate a positive view to the public in times of crisis (Ashcroft, p.1, 1997).
‘Modern’ public relations have been around since the late 1800s (Hutton 1999). The term was first used in the US in 1897 (Campbell 2004) and the first PR firm was opened by Ivy Lee in 1905 (Turney 2000). In Australia,