| Family Name |Given Names |Student Number |Campus |
| | | | |
|Gao |Li |157687 |SOU |
|Deng |Xueyu |157144 |SOU |
|Unit Code |Unit Name |
|BMA351 |Marketing Management Strategies |
|Assignment Topic |
| |
|Outline and discuss the gaps that can occur in delivery of service quality. What steps that managers take to close these service |
|quality gaps? Use example to support your answer. |
|Assignment Number |Due Date |
|1 |2nd April. 2013 |
|Tutor’s Name |Tutorial time |
|Allen Xi |20th -28th Mar. 2013 |
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