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MGX9001 LEARNING LOG---WEEK 3

|What concept were covered in the tutorial? |
|Conflict,Negotiation |
|2.What ware the activities undertaken during the tutorial? |
|Activity 1:Shoulder-tap Exercise |
|Activity 2:Role-Play |
|3.What did I learn from the tutorial(draw on the activities undertaken)? |
|a.Principled negotiators could gain better results than positional negotiators because they resolve the conflicts while maintaining|
|a healthy working relationship.By playing “shoulder-tap test” exercise,I learned that I got anger and stress if I pretended to be a|
|principled bargainer,because both of us wanted to win thus wouldn't’t reach an agrement. |
|b.Negotiation influence can be achieved through different tactics.In the role play,I was assigned to act as the manager Dale.After |
|trying the first ‘pressure’ tactic,I found that the person I talked with felt quite stressed and reluctant to compromise with me.So|
|I used the other tactics such as emotional appeal,focusing on Chris’ values to arouse emotional support for a proposal. |
|4.What is the learning gap in relation to this topic? |
|I am still not sure how to apply the various negotiation tactics properly into my daily life.Having the theories in mind,I still |
|need to practice how to use different

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