Learning Team Reflection Summary
Learning Team Reflection Summary
Eduardo Tolentino
September 30, 2012
MGT/230
Dr. Wale
Learning Team Reflection Summary
The following we will discuss what as a class we have learned as well what can be applicable to our workplace or in our personal life. Also how our knowledge has increased as a result of what we experienced through the learning activities in the previous week. Our group decided to emphasize on Herb’s concoction and Martha’s Dilemma: The Case of the Deadly Fertilizer. We enjoyed as a group that the class read this dilemma and between the groups everyone got to discuss their opinion. The story about how Martha Wang who worked as a Consumer Affairs Department of a company called Herb’s Garden Products. Also was relatively new to the company and everyone else has been there for years. One day she gets a call from a dissatisfied customer who complained that Herb’s Special Fertilizer Mix killed her beloved dog. There after Martha takes down the consumer name and number and goes to her boss with the information. Her boss who happens to be Herb’s nephew brushes her off by laughing about the matter. Then to make matter worst she gets a call from Herb himself and which whispered to her that Herb’s special fertilizer is our best seller, and not to let them down. At the end of the story everyone had to answer the decision that Martha had to face and challenges? As well what we would recommendation we had for the company facing this situation? Our group felt that Martha’s dilemma has one way or another happen to each and one of us in some sort a way. As per the class discussion it seemed that everyone had at least once had this dilemma. In our group we had mix feeling about it for example some of us believed Martha should just leave the matter alone if she wanted to continue with her job.
The rest of us believed there were a better ways of handling the situation than just ignoring it and that would be
Eduardo Tolentino
September 30, 2012
MGT/230
Dr. Wale
Learning Team Reflection Summary
The following we will discuss what as a class we have learned as well what can be applicable to our workplace or in our personal life. Also how our knowledge has increased as a result of what we experienced through the learning activities in the previous week. Our group decided to emphasize on Herb’s concoction and Martha’s Dilemma: The Case of the Deadly Fertilizer. We enjoyed as a group that the class read this dilemma and between the groups everyone got to discuss their opinion. The story about how Martha Wang who worked as a Consumer Affairs Department of a company called Herb’s Garden Products. Also was relatively new to the company and everyone else has been there for years. One day she gets a call from a dissatisfied customer who complained that Herb’s Special Fertilizer Mix killed her beloved dog. There after Martha takes down the consumer name and number and goes to her boss with the information. Her boss who happens to be Herb’s nephew brushes her off by laughing about the matter. Then to make matter worst she gets a call from Herb himself and which whispered to her that Herb’s special fertilizer is our best seller, and not to let them down. At the end of the story everyone had to answer the decision that Martha had to face and challenges? As well what we would recommendation we had for the company facing this situation? Our group felt that Martha’s dilemma has one way or another happen to each and one of us in some sort a way. As per the class discussion it seemed that everyone had at least once had this dilemma. In our group we had mix feeling about it for example some of us believed Martha should just leave the matter alone if she wanted to continue with her job.
The rest of us believed there were a better ways of handling the situation than just ignoring it and that would be