Level-2-Diploma-in-Health-and-Social-Care
SHC21
Introduction to communication in health, social care or children’s and young people’s settings
Work n n ealth an social a is bo t ommuni tion and Working in health and social care is about communication and cial m unica d relationships. is impl n possib e relationships. It is simply not possible to provide support and lati nsh ly provid s ppor and v ort ca e ervice wi hou develop ng e a ionships it thos you care services without developing relationships with those you ces ith lopi lo nships ose suppor support, and good communication is an essential part of d goo communicati oo ni atio s essentia par of sse ia relationship uilding. ommunication is much ore than talking relationship building. Communication is much more than talking. hip di cati tio r than a ng. It can include touch, facial expression, body movements, dress t an nclu e ouch facial pressio u ouch od movemen s, ress e s an osition and position. siti tion You will s need You will also need to think about the different ways in which eed thin abou h di eren ways eren ent whic hic ich peop e ommunicate nd he rrier which s me ace. ou il people communicate and the barriers which some face. You will eop mmu c need need to be able to respond to a range of different approaches to e ble to espond ra g of ff rent pproaches o p oache commu at communicat on. communication. m D velo ing nd eeping he rust Developing and keeping the trust of the people you work with is eo ing ust th e p e you ou r with is th an essential art of rovidi an essential part of providing effective support; maintaining ssen l r o iding ec ive upport maintainin rt an confi entiality s key ar of rust Yo will ee o understand confidentiality is a key part of trust. You will need to understand nt t e will eed nd n what what n ormation us rema n on ential, ow what information must remain confidential, how to ensure that it ma on ust onfi ial, ensu ensure ha it is nd e ar occasions when is ecessa y is and the rare occasions when it is necessary to
Introduction to communication in health, social care or children’s and young people’s settings
Work n n ealth an social a is bo t ommuni tion and Working in health and social care is about communication and cial m unica d relationships. is impl n possib e relationships. It is simply not possible to provide support and lati nsh ly provid s ppor and v ort ca e ervice wi hou develop ng e a ionships it thos you care services without developing relationships with those you ces ith lopi lo nships ose suppor support, and good communication is an essential part of d goo communicati oo ni atio s essentia par of sse ia relationship uilding. ommunication is much ore than talking relationship building. Communication is much more than talking. hip di cati tio r than a ng. It can include touch, facial expression, body movements, dress t an nclu e ouch facial pressio u ouch od movemen s, ress e s an osition and position. siti tion You will s need You will also need to think about the different ways in which eed thin abou h di eren ways eren ent whic hic ich peop e ommunicate nd he rrier which s me ace. ou il people communicate and the barriers which some face. You will eop mmu c need need to be able to respond to a range of different approaches to e ble to espond ra g of ff rent pproaches o p oache commu at communicat on. communication. m D velo ing nd eeping he rust Developing and keeping the trust of the people you work with is eo ing ust th e p e you ou r with is th an essential art of rovidi an essential part of providing effective support; maintaining ssen l r o iding ec ive upport maintainin rt an confi entiality s key ar of rust Yo will ee o understand confidentiality is a key part of trust. You will need to understand nt t e will eed nd n what what n ormation us rema n on ential, ow what information must remain confidential, how to ensure that it ma on ust onfi ial, ensu ensure ha it is nd e ar occasions when is ecessa y is and the rare occasions when it is necessary to