MINI CASE: Hector, who is a Hispanic, has been working for a promotion for a long time. He works for a shipping company on the loading dock. The company is located in rural North Carolina. His job has been to drive a forklift and to occasionally load by hand boxes into large trucks. He reports to a loading supervisor who coordinates all the work of four forklift operators and makes sure the loads are accurate and ready to go on time. Finally, Hector’s hard work has paid off for him. His supervisor, Paul, has been promoted, and Hector was recommended to take his place. He has now been the supervisor for two weeks. Already he has begun to worry about
whether he should have taken the job or not. He just can’t seem to get the men working for him to move fast enough. Frequently, his loads are late in being finished and often they contain the wrong boxes. He cannot understand where he is going wrong. As a forklift operator he always received excellent ratings and has always been a hard worker.
Q1
What are some possible explanations for Hector’s problems?
Q2
If you were Hector’s boss, what would you recommend that he do?
Chapter 2—The Evolution of Management Thinking
MINI CASE: STUDY GUIDE: PAGE 41 – 42: Ivan has just been promoted to be the manager of McDonald’s second restaurant in Moscow. Ivan has been working for the company for the past two years as an assistant manager.
He is one of four persons sent to first Canada and then to the United States to Hamburger University for training prior to the opening of the first McDonald’s in Moscow. Although it has been difficult to change the way restaurants were perceived in the ole Soviet Union, McDonald’s has been a success and it is ready to open its second store. Ivan has been working very hard for McDonald’s.
At the same time he