First-line Managers
First-Line Managers are the ones whom meet the non-managerial staff most of the time. They are to direct the non-managerial staff of their daily tasks and duties assigned to them. They are also to monitor the performance and progress of the team. They are also to plan and prioritize the task that is handed down to them from higher management. In most cases, they will know their team members better and will delegate the tasks according to the most suitable team player in order for the task/goal to be completed. They are also motivate their team members and may have to resolve conflicts with in team members. Depending on some environments, First-line mangers may have to engage on the tasks of non-managerial staffs as well. One example will be the managers of McDonalds; they sometimes serve the customers, prepare the food or even clean the floor.
Their titles are mostly known as supervisors, Team leaders, Shift managers, Department Manager, Crew Manager, Store Manager Etc.
Middle Managers
Middle Managers like the word middle are in-between Top Level Managers and Frist-line Managers. The Middle Managers basically manages a group of First-line managers and in some cases, a few non-managerial stuffs according to the working environment they are on. Middle Managers are responsible for carrying out the organization’s goal set by the Top Managers. They achieve this by planning out goals for the various team departments. They can also motivate First-line managers and also assist them as well to meet the goals set. Middle Manager is a two way management. Since they are aware of the day to day duties/works of the organization, they can also suggest to the Top Managers and offer feedbacks to Top Managers on how to further improve the organizations work process to gain more profits or success.
Middle Managers have many titles; here are some examples; Department Head, Agency Head, Project Leader, Unit Chief Etc.
Top Managers
References: 1) Slimmering, M.J. 2006. Encyclopedia of Business (2nd ED): Reference for Business. US: Advameg, Inc. http://www.referenceforbusiness.comhttp://www.referenceforbusiness.com/management/Log-Mar/Management-Levels.html#b **Question 1 2) Manisha