Manager's Workshop Report
TABLE OF CONTENTS
Buff Spalding 1
Jim Clemmons 2
Lisa Dolan 3
Wilson Thomas 5
John Crosby 7
APPENDIX 9 Summary of decisions and results for Buff: 9 Summary of decisions and results for Jim 10 Summary of decisions and results for Lisa 10 Summary of decisions and results for Wilson 11 Summary of decisions and results for John 11
THEORIES 12 Direction and Intensity Theory 12 Need Theory 12 Learning Theory 13 Goal Theory 13 Equity Theory 13 Expectancy Theory 14
CASES 14 Lumberjacks' Performance: 14 SAS Airline Reservation: 14 Motivating Nurses To Improve Attendance: 14 Meeting Employees' Needs With Flexible Benefits: 15 Reacting To The Equity Of Office Assignments 15 Applying Motivational Concepts To Self-Management: 15
Buff Spalding
William Spalding or “Buff” as his friends usually call him is one of the problematic employees at “Omega” Pharm Company. Although he has all skills to be a successful worker, his work performance is very low. An interesting fact is that this low performance occurred during last 2 years of
his 8 year work experience at “Omega”. Buff has good education, communication skills, and light vein of humor. He is interested in golf as well. Despite the fact that, he has had very low earnings in recent 2 years, he has been visiting exclusive golf courses and wearing expensive clothes. When the manager asked his co-workers about this discrepancy, it was revealed that he had some real estate deals with his clients, thus violating company’s policy. One of the possible alternatives was to discharge him, but this could have negative impact on company’s performance. So, the manager tried managing him rather than firing. Buff was asked to end all his real estate deals within 48 hours, but he had different opinion about the issue. Because the earnings from real estate deals were much more than that the “Omega” can offer, he seemed to be willing to sell real
Buff Spalding 1
Jim Clemmons 2
Lisa Dolan 3
Wilson Thomas 5
John Crosby 7
APPENDIX 9 Summary of decisions and results for Buff: 9 Summary of decisions and results for Jim 10 Summary of decisions and results for Lisa 10 Summary of decisions and results for Wilson 11 Summary of decisions and results for John 11
THEORIES 12 Direction and Intensity Theory 12 Need Theory 12 Learning Theory 13 Goal Theory 13 Equity Theory 13 Expectancy Theory 14
CASES 14 Lumberjacks' Performance: 14 SAS Airline Reservation: 14 Motivating Nurses To Improve Attendance: 14 Meeting Employees' Needs With Flexible Benefits: 15 Reacting To The Equity Of Office Assignments 15 Applying Motivational Concepts To Self-Management: 15
Buff Spalding
William Spalding or “Buff” as his friends usually call him is one of the problematic employees at “Omega” Pharm Company. Although he has all skills to be a successful worker, his work performance is very low. An interesting fact is that this low performance occurred during last 2 years of
his 8 year work experience at “Omega”. Buff has good education, communication skills, and light vein of humor. He is interested in golf as well. Despite the fact that, he has had very low earnings in recent 2 years, he has been visiting exclusive golf courses and wearing expensive clothes. When the manager asked his co-workers about this discrepancy, it was revealed that he had some real estate deals with his clients, thus violating company’s policy. One of the possible alternatives was to discharge him, but this could have negative impact on company’s performance. So, the manager tried managing him rather than firing. Buff was asked to end all his real estate deals within 48 hours, but he had different opinion about the issue. Because the earnings from real estate deals were much more than that the “Omega” can offer, he seemed to be willing to sell real