MEASURING CUSTOMER SATISFACTION IN THE PUBLIC UTILITY SECTOR (CASE STUDY: ELECTRICITY COMPANY OF GHANA)
DECLARATION
We hereby declare that, this project is the result of our own original research and no part of it has been presented for any purpose. Other people’s ideas used have been duly acknowledged.
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
CERTIFICATION
I certify that, thus project has been supervised and assessed in accordance with the laid down procedures by Accra Polytechnic and have therefore recommended it to the school of business for acceptance.
Supervisors Name …………………………
Signature……………………………………
Date ………………………………………..
Head of Department
Name ………………………………………
Signature……………………………………
Date ………………………………………..
DEDICATION We first and foremost dedicate this project to God Almighty, our parents, siblings and friends. To God Almighty for giving us life and seeing us through hard and bad times, our parents we say thank you mother and father for sponsoring our education and to our siblings and friends. We say thank you for your love, advice and care. May the good Lord bless and guide you all in your endeavors’. We will never forget you
ACKNOWLEDGEMENT
We are very much in debt of gratitude to several individuals, colleagues and whose contributions have bought us to this end.
Our greatest appreciation goes to the Almighty God for His guidance, protection and abundance grace which kept us throughout our stay on campus.
Our gratitude also goes to our supervisor Mr. Shani Bashiru for taking time off his busy schedules to read through our work and giving us the necessary guidance.
We are also very grateful to the staff and management of the ECG ACCRA for their assistance
We hereby declare that, this project is the result of our own original research and no part of it has been presented for any purpose. Other people’s ideas used have been duly acknowledged.
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
Candidates Name: ……………………………
Signature………………………………………
Date……………………………………………
CERTIFICATION
I certify that, thus project has been supervised and assessed in accordance with the laid down procedures by Accra Polytechnic and have therefore recommended it to the school of business for acceptance.
Supervisors Name …………………………
Signature……………………………………
Date ………………………………………..
Head of Department
Name ………………………………………
Signature……………………………………
Date ………………………………………..
DEDICATION We first and foremost dedicate this project to God Almighty, our parents, siblings and friends. To God Almighty for giving us life and seeing us through hard and bad times, our parents we say thank you mother and father for sponsoring our education and to our siblings and friends. We say thank you for your love, advice and care. May the good Lord bless and guide you all in your endeavors’. We will never forget you
ACKNOWLEDGEMENT
We are very much in debt of gratitude to several individuals, colleagues and whose contributions have bought us to this end.
Our greatest appreciation goes to the Almighty God for His guidance, protection and abundance grace which kept us throughout our stay on campus.
Our gratitude also goes to our supervisor Mr. Shani Bashiru for taking time off his busy schedules to read through our work and giving us the necessary guidance.
We are also very grateful to the staff and management of the ECG ACCRA for their assistance