Mediation is the process in which a third part helps two individuals solve their problems and find a solution in a pacific way. Mediation involves three people, the mediator and the two parties in disagreement. The role of the mediator is to help both parties solve a problem in a way that would benefit them both.
A mediator is a person that has certain abilities and capacities; the person has to be able to listen and understand the issues, he needs to know how to treat people, leadership, patience, negotiation skills and a competence to solve problems.
In our state, the mediator is defined as a quality service provider to facilitate communication between the parties involved in a conflict in order to generate solutions and adopt the most satisfying for both. 1
The mediator needs to have two basic characteristics: impartiality and neutrality.2 The success of the mediation falls on his hands. If the parties could not agree on a solution, this means that the mediator failed.
In this case, the company Mead Johnson can hire a mediator and try to fix the issues with the hospital in order to not take the case to court. The mediator in this case cannot be familiar with any of the companies. He needs to be impartial and neutral and in order to accomplish this, he needs to be brought from the outside and listen to both parties with objectivity.
Mediation in the United States When a problem arises between two companies or two people from the same company, it can lead to a really long and expensive trial. That’s why nowadays some companies prefer other methods to solve their problems without having to go to court. One of these methods is called mediation.
Mediation is a process in which both parties meet with a neutral mediator who listens to each side explain its position. The mediator is trained to get the parties to respond to each other and their concerns. 3 Mediation has become a popular method used to resolve family law