Meeting And Greeting Visitors In A Business Environment

1When meeting and greeting visitors/customers in a business environment, you have those first few seconds to create a good impression that will have a long lasting impact. Visitors come into a business environment for various reasons; they could be customers, representatives, suppliers, business partners, people from different departments / areas / organizations.
The first point of contact of a visitor depends on the structure of the organization. An office environment or an industrial environment is likely to have a reception area, where the reception administrative officer will be the first point of contact, whereas in a retail environment, any staff could be the first point of contact.
There are various things one needs to keep in mind while
This could affect yourself and your company in either a good or bad way that you treat them. If you are polite offer them a seat and a drink and talk to them whilst they are waiting for someone this can stand out very much on yourself and the company as you are making them feel welcome and not uncomfortable. If they are then asked how you were treated at the company when they leave they will give a positive feedback and then they will tell people who will then make your company stand out as it is being recognized the way you treat customers or clients.
Representing your company and making them stand out is always a key factor when having clients or customers come in. Greeting them in a professional way is always key. You helping them could also end up helping yourself as you are making yourself look good so you could end up getting a promotion or a pay rise if people start to notice your
1.4 Front line Receptionists will encounter difficult customers, from time to time, on the telephone and face to face. The manner in which the receptionist handles this encounter will affect the turnaround of the issue and the level of satisfaction from the customer.
People find it very hard to control their reactions in difficult situations because they tend to take criticism personal, even if the criticism is not aimed directly at them. This common mistake and lack of professionalism leads to millions of customers each year feeling dissatisfied with the level of service they have received when attempting to resolve their issue.
Receptionists must learn to control their emotions and understand the customer’s point of view before they jump to conclusions and ruin any chances of a positive outcome. While personalities of receptionists cannot be changed, their attitudes and skills can be