Minit Lube Mission Statement
MINIT-LUBE, INC
1. What constitutes the mission of Minit-Lube?
The mission statement for Minit-Lube can be derived as followed: To provide the satisfaction guaranteed best quality service at the best rates without wasting time.
2. Define Minit-Lube’s operational strategy to reach a sustainable competitive advantage.
Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways:
- Services Design:
Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.
- Quality management:
Quality exceeds normal standards as all employees are neatly dressed …show more content…
and fully trained from minit-lube school.
- Process:
Efficient use of human resource enables fast service provision as three workers simultaneously
3. Develop and explain the 10 feasible OM decisions to improve Minit-Lube’s future operations.
- Services Design: Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.
- Quality management: Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school in Salt Lake City.
- Process: Efficient use of human resource enables fast service provision as three workers simultaneously.
- Location: Facilities are usually located near residential areas.
- Layout Design: The three bays are designed specifically for lubrication and vacuuming tasks to minimize wasted movement on the part of the employees and to contribute to the speedier service. Also, the bay replication introduces some redundancy that enhances the service availability and responsiveness, since it is unlikely that all of three bays will experience an outage or long delay at the same time.
- Human Resources Strategy: Human resources strategy focuses on hiring a few employees with limited skills and training them in a limited number of tasks during the performance of which they can be closely supervised.
- Supply Chain management: The company specialization allows it to control the complexity of its raw material inventory, and enables it to seek economies of scale by purchasing in large quantities and developing strategic partnerships with its suppliers.
-
Inventory: Inventory investment should be relatively low, and they should expect a high turnover.
- Scheduling: Scheduling is quite straightforward with similar times for most cars. Once volume and fluctuation in volume are determined, scheduling should be very direct—assisting both staffing and customer relations.
- Maintenance: There is relative little equipment to be maintained, therefore little preventive maintenance required. With three bays and three systems, there is backup available in the case of failure.
[pic]
1. What constitutes the mission of Minit-Lube?
The mission statement for Minit-Lube can be derived as followed: To provide the satisfaction guaranteed best quality service at the best rates without wasting time.
2. Define Minit-Lube’s operational strategy to reach a sustainable competitive advantage.
Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways:
- Services Design:
Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.
- Quality management:
Quality exceeds normal standards as all employees are neatly dressed …show more content…
and fully trained from minit-lube school.
- Process:
Efficient use of human resource enables fast service provision as three workers simultaneously
3. Develop and explain the 10 feasible OM decisions to improve Minit-Lube’s future operations.
- Services Design: Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.
- Quality management: Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school in Salt Lake City.
- Process: Efficient use of human resource enables fast service provision as three workers simultaneously.
- Location: Facilities are usually located near residential areas.
- Layout Design: The three bays are designed specifically for lubrication and vacuuming tasks to minimize wasted movement on the part of the employees and to contribute to the speedier service. Also, the bay replication introduces some redundancy that enhances the service availability and responsiveness, since it is unlikely that all of three bays will experience an outage or long delay at the same time.
- Human Resources Strategy: Human resources strategy focuses on hiring a few employees with limited skills and training them in a limited number of tasks during the performance of which they can be closely supervised.
- Supply Chain management: The company specialization allows it to control the complexity of its raw material inventory, and enables it to seek economies of scale by purchasing in large quantities and developing strategic partnerships with its suppliers.
-
Inventory: Inventory investment should be relatively low, and they should expect a high turnover.
- Scheduling: Scheduling is quite straightforward with similar times for most cars. Once volume and fluctuation in volume are determined, scheduling should be very direct—assisting both staffing and customer relations.
- Maintenance: There is relative little equipment to be maintained, therefore little preventive maintenance required. With three bays and three systems, there is backup available in the case of failure.
[pic]