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Nh Employee Motivation

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Nh Employee Motivation
1. Introduction

It has been considered to study and analyze the employee motivation techniques implemented by the NH hotels chain as it is a business that is continuously expanding in more than 23 countries with 22, 000 employees and with the intention of generating 8,000 jobs by 2009 (Cited on: Todos los empleados, 2008). Having people from different nationalities and cultures working for the same purpose of satisfying each guest is not an easy task as not all employees find themselves fully motivated to work as the hotel will expect, for that reason, different reasons and incentives for a high quality work performance will be exposed in this paper. The expectancy was considered necessary to explain due to the fact that it provides to managers different guidelines for motivating employees (Cited on: Guerrier, 1999 p. 117). This theory will be seen related in many real life situations as it is the case of the NH Hotels.

2. What is a Motivation?

Robbins and Judge (2007) explain that motivation is “the process that account for an individual’s intensity, direction and persistence of effort toward attaining a goal” (Robbins and Judge, 2007 p.186). However, this process has to be worked between the managers or supervisor of the business and its employees as the manager or supervisor is in charge of studying methods of encouraging employees to work hard and efficiently on a constant basis (Cited on: Guerrier, 1999 p. 100). In addition, many motivation theories were developed during the 1950s; such as Maslow’s Hierarchy of Needs, Theories X and Y and the two factor theory but those would not be examined here as their validity has been questionable (Cited on: Robbins and Judge, 2007 p.186). On the other hand, the Expectancy theory will be carefully studied in order to understand why managers should focus more on providing to its employees reasons for putting effort into their work and therefore generate good work performance that could lead to rewards that are



Bibliography: Books 1. DOWLING, P J, FESTING, D & ENGLE, A D (2008) International Human Resource Management-Managing People in a Multinational Context, 5th Edition, Thomson Learning 2. GUERRIER, Yvonne (An International Perspective John Wiley and Sons Ltd 3. HURST, Rosemary (1984) Accommodation Management Heinemann London 4. MEDLIK, S (1994) The Business of Hotels Butterworth Heinemann. 3rd Edition 5. ROBBINS, Stephen, JUDGE, Tim (2007) Organizational Behavior FT Prentice Hall Conference Articles 1. Matthew, W (2001) “The workplace ethic is it a crime?” Management Today, Edition January 2001pp 2. Perren, L, Grant, P (2001) Management and Leadership in UK SME’s, Council for Excellence in Management and Leadership, pp. 2-32. 3. Reeves, R (2007), “Ethical Evangelists”, Management Today, Edition October 2007 pp 35-37 4. Vernon, M (2005) “The changing face of the workplace”, Management Today, Edition September 2005, pp. 62-67. Date viewed: July 30th, 2008 2. “A multinational Company” Available from: http://corporate-information.nh-hotels.com/eng/informes_anuales/2003/archivos/2003_1-4.htm Date viewed: July 30th, 2008 3. “EMCC Company Network Case Example of NH Hotels” Available from: http://www.eurofound.europa.eu/emcc/publications/2007/ef07793en.pdf Date viewed: July 30th, 2008 4. “Hemos hecho los deberes” Available from: http://corporate-information.nh-hotels.com/esp/informes_anuales/2004/archivos/2004_1-4.htm Date viewed: August 1st, 2008 5. “Managing Corporate Responsibility” Available from: http://corporate-information.nh-hotels.com/eng/informes_anuales/2006/archivos/2006_3-4.htm Date viewed: July 30th, 2008 6. “NH Hoteles: Los hoteles con empleados mas satisfechos tienen mejores resultados” Available from: http://www.expansionyempleo.com/edicion/expansionyempleo/recursos_humanos/encuentros_exe/es/desarrollo/977737.html Date viewed: July 30th, 2008 7. “Todos los empleados somos vendedores” Available from: http://www.elpais.com/articulo/servicios/Todos/empleados/somos/vendedores/elpepueconeg/20080622elpnegser_5/Tes Date viewed: July 30th, 2008

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