What defines communication? According to Collin’s English Dictionary communication is defined as: the study of ways in which human beings communicate, including speech, gesture, telecommunication systems, publishing and broadcasting media, etc. As the broad definition of the word, it is not surprising that nonverbal communication would be mentioned in the official definition. In fact, the use of gestures is purely nonverbal, but often works best when paired with verbal communication. Nonverbal communication is one of the most powerful tools that leaders can utilize in order to be successful in the workplace. According to research done by Cassidy, Kreitner and Kreitner (2010) some 93 percent of communication is relayed nonverbally. Studies have consistently shown that information is often processed not just through word of mouth, but also through the body. An early study done by Harris and Moron in 1991 broke down communication into percentages. Receivers said that only seven percent of the message relayed came through the words chosen. The other 93 percent were broken down as follows: 38 percent went to how you say the message (including tone, volume, and inflection) and 55 percent to nonverbal expressions (such as, but not limited to, facial expressions, hand gestures, and body movement).
Verbal communication is contingent on nonverbal communication. As people we use some 2,000 words per day. Of these 2,000 words there are approximately 500 words used commonly every day. These words, collectively, have over 14,000 dictionary definitions. This can make communicating difficult. For this reason nonverbal communications are essential to understanding. Nonverbal communication takes two major levels: denotative and connotative. Denotative meaning comes from the dictionary, while connotative meaning comes from the emotions evoked by the word. For this reason nonverbal communication is essential to the meaning, and understanding, of the