Unit 13
1.1 Describe the different types of documents that may be produced from the notes and the formats to be followed.
There are a number of different types of documents, below is a table which shows the types of documents and the format to follow.
Document
Letter These documents are used for different types of communications and for various purposes. They could be formal, informal, business, personal etc. If from a company then it should be printed on company headed paper, listing the reference, date, name, address, subject, letter content. It should be finished with yours faithfully/yours sincerely, signed, name and job title. If there is something enclosed then Enc should be added. If the letter is confidential this should also be stated.
Memo Memos are used for informal communication within an organisation and can be either paper or electronic. The memo would include who it was to and from, the reference and the date. Then below is listed the information being communicated.
Fax Another type of document used in business is a Fax document. These are very similar to the memo and would include who it was to and from, the date and subject.
Report A report is used when someone has information they want to pass on to someone who wants to use the information. There are two types of reports a formal report which is prepared within set guidelines within the organisation and quite often used between supervisor and subordinates. An informal report does not follow any official procedure in reporting. In a report there should be a Title, introduction, body of report, and a conclusion. It is important that the consistency of the format be precise using the same paragraph spacing and font style/size throughout content of report.
Agenda An agenda informs the attendees, of what is going to happen during the meeting and help the attendees to be organised. The agenda should include apologies from absence, minutes of previous