Olive Garden Serving Process
Executive Summary
Olive Garden is committed to providing every guest with a genuine Italian dining experience and make the guest feel like they are family; in Italian it is called Hospitaliano! In an effort to have competitive advantage over other chain restaurants, Olive Garden emphasizes comprehensive employee trainings in order to provide their customers the best service possible. But even though employees have gone through training, there are some issues that would need to be fixed in order to have 100% customer satisfaction. The issues we have identified for Olive Garden Restaurants are the hostess system, reservations, running of the food, and inputting the order. The hostess system will be implemented by working with the IT department to change the system. The second issue is with the reservations; we suggest taking reservations for a party of five or more and will be placed on top of the list once they arrive to the restaurant instead of having to wait. The third issue is the running of the food; we plan on hiring additional workers who are dedicated to run the food. And the final issue is inputting the guests order, we suggest additional training for the employees or an additional “cheat sheet” stating the times each entrée needs in order to be prepared.
This report is an application-oriented project and will support the restaurant industry in particular the operations for Olive Garden Restaurants. Olive Garden is the leading Italian restaurant in the dining segment with more than 750 restaurants and more than 88,000 employees. Olive Garden is a member of the Darden family of restaurants, the world's largest full-service restaurant company. Darden Restaurants, with headquarters in Orlando, Florida, operates in the full-service dining segment of the restaurant industry, mainly in the United States. Darden Restaurants, a publicly traded company also owns other restaurants such as Red Lobster, Bahama Breeze and LongHorn Steakhouse. Olive
Olive Garden is committed to providing every guest with a genuine Italian dining experience and make the guest feel like they are family; in Italian it is called Hospitaliano! In an effort to have competitive advantage over other chain restaurants, Olive Garden emphasizes comprehensive employee trainings in order to provide their customers the best service possible. But even though employees have gone through training, there are some issues that would need to be fixed in order to have 100% customer satisfaction. The issues we have identified for Olive Garden Restaurants are the hostess system, reservations, running of the food, and inputting the order. The hostess system will be implemented by working with the IT department to change the system. The second issue is with the reservations; we suggest taking reservations for a party of five or more and will be placed on top of the list once they arrive to the restaurant instead of having to wait. The third issue is the running of the food; we plan on hiring additional workers who are dedicated to run the food. And the final issue is inputting the guests order, we suggest additional training for the employees or an additional “cheat sheet” stating the times each entrée needs in order to be prepared.
This report is an application-oriented project and will support the restaurant industry in particular the operations for Olive Garden Restaurants. Olive Garden is the leading Italian restaurant in the dining segment with more than 750 restaurants and more than 88,000 employees. Olive Garden is a member of the Darden family of restaurants, the world's largest full-service restaurant company. Darden Restaurants, with headquarters in Orlando, Florida, operates in the full-service dining segment of the restaurant industry, mainly in the United States. Darden Restaurants, a publicly traded company also owns other restaurants such as Red Lobster, Bahama Breeze and LongHorn Steakhouse. Olive