Online Reservation System Existing Problem

CHAPTER 2
BACKGROUND OF THE STUDY

Existing System Overview
 The customer contact the agency through the telephone or by visiting the office
 The reservation officer log in to ABACUS/AMADEUS (GDS)
 The reservation officer starts using CRS
 Getting the tour preferences (departure & arrival dates, number of persons, etc.) and profile information of the customer
 Booking depends on the destination & departure dates
 Review/recap of the purchase
 Confirmation of the booking
 Receive payment from client
 Ticket is given to the client
 Print receipt
Statement of the Problem
General Problem
 How to create an online reservation system for Sole Destinations Travel & Tours?
Specific Problem
• How to create a system that will reduce the time consumed and error in the reservation system?
• How to create a system that will reduce the operational cost of the company?
• How to improve the productivity and increase in sales of the company?

Objectives of the Study
General Objectives
 To make an online reservation system for the customers of Sole Destinations Travel & Tours.
Specific Objectives
• To create a system that will reduce the time consumed and error in the reservation process.
• To create a system that that will reduce the operational cost of the company.
• To improve the productivity and increase in sales of the company.

Scope
• Reservation by the customer is available online by filling up the reservation form.
• Customer can also make a reservation through phone or by walk-in.
• Customer can reschedule his schedule.

Limitation
• The system is through online.
• Customer can only pay in bank account of BDO & Western Union.
• The customer message will be sent thru the e-mail of the customer within 24