Operations issues
Group Communication
XCOM/285
March 28, 2014
Glenda Powell
Group Communication
Group communication consists of multiple people, and is extremely different from individual communication. Group communication differs from individual communication by the quantity of people, the attention that it requires, the diversity it consists of, Different conversational styles, and the dedication one must give to the group. Group communication is when 3-5 people (or more) come together to work toward the same goal. Communication between several people can be difficult; however, if everyone applies specific skills then all will work well. Listening (thoroughly), respectful interactions, maintaining an open mind, and sticking on topic are all things that go into group communicating. Strategies to promote group communication are getting everyone involved, asking specific questions, reframe from controversial topics, ask others opinions/views, and be inviting and approachable. Strategies for individual communication are respect, listening, proper tone, practice non-verbal communication, and encouraging involvement/feedback. In the case of disagreement, there are several conflict resolutions that can be utilized. According to Locker and Kienzler (2008) “Make responsibilities and ground rules clear at the beginning, discuss problems as they arise, rather than letting them fester till people explode, and realize that group members are not responsible for each other’s happiness.” (p. 469) Fostering group communication means making sure the dialog is open and honest (everyone gets involved and feels comfortable speaking). Schedule meetings regularly, and if possible face-to-face (this means making time to collaborate everyone’s ideas). Encourage members to reach out to one another (shows compassion and respect). Make sure everyone has all members contact information; with this, everyone knows of each person’s responsibility, so the right person is contacted.
XCOM/285
March 28, 2014
Glenda Powell
Group Communication
Group communication consists of multiple people, and is extremely different from individual communication. Group communication differs from individual communication by the quantity of people, the attention that it requires, the diversity it consists of, Different conversational styles, and the dedication one must give to the group. Group communication is when 3-5 people (or more) come together to work toward the same goal. Communication between several people can be difficult; however, if everyone applies specific skills then all will work well. Listening (thoroughly), respectful interactions, maintaining an open mind, and sticking on topic are all things that go into group communicating. Strategies to promote group communication are getting everyone involved, asking specific questions, reframe from controversial topics, ask others opinions/views, and be inviting and approachable. Strategies for individual communication are respect, listening, proper tone, practice non-verbal communication, and encouraging involvement/feedback. In the case of disagreement, there are several conflict resolutions that can be utilized. According to Locker and Kienzler (2008) “Make responsibilities and ground rules clear at the beginning, discuss problems as they arise, rather than letting them fester till people explode, and realize that group members are not responsible for each other’s happiness.” (p. 469) Fostering group communication means making sure the dialog is open and honest (everyone gets involved and feels comfortable speaking). Schedule meetings regularly, and if possible face-to-face (this means making time to collaborate everyone’s ideas). Encourage members to reach out to one another (shows compassion and respect). Make sure everyone has all members contact information; with this, everyone knows of each person’s responsibility, so the right person is contacted.