Health And Social Care Level 3 Unit 1 P3

Communication is a way of interacting and getting your message across using different types of methods of communication, giving and receiving a message between two people or more is known as transferring information by speech, behaviour, visuals, signals and writing. Communication is very important in a health and social care setting; this is because the patient/service and the care assistant need to understand each other clearly in order for the service users need to be met and they can have the best possible care possible. This may sometimes be hard to achieve as there are also communication barriers. Many people struggle with some ways of communicating and its important when working with old people for example; they need to be understood
In most groups there are people who speak a lot and others who speak rarely, because they feel uncomfortable speaking in front of a group of people or they are just not interested. Groups work best if there is a team leader who can encourage everyone to have a say in turn, rather than trying to speak all at once. Group communication can be used a lot inside a care home such as in; group activities doing arts and crafts where they may sit with each other and it is a time where they can talk with each other about themselves, what they did in their day and also about family members. Another example of group communication in a care home may be during staff meetings or MDT meetings. If group communication is used successfully the activity itself will be successful and the group will be glad to do other group activities again and may have made many friends. If the group communication is not used successfully this could lead to the residents falling out and some residents may not feel like taking part in anymore group activities. An example of this is when using Bruce Tuckman’s theory of forming, storming, norming and performing; if you are in a MDT meeting talking about one of the residents who has a certain problem that needs to be addressed. The group may be at a storming stage where a few people have disagreed with each other and they have completely forgotten about the main
One of the methods people use is braille this method is most used with blind people as a way of being able to communicate with others. An example of this is when using Michael Argyle’s theory in the communication cycle; for example if someone does not recognise and adapt the needs for a blind person they may feel different to everyone else because they rely on others to guide them and do things for them. Whereas if there were braille on signs such as toilets or they had a guide dog they would be able to be more independent and do things for themselves. Another method would be sign language which instead of using sounds uses visual signs. These are made up of the shapes, positions and movement of the hands, arms or body and facial expressions to express the speaker’s thoughts. It is commonly used in communities which include the friends and families of deaf people as well as people who are deaf or hard of hearing themselves. An example of not using sign language affective using Michael Argyle’s communication cycle theory; in the second stage which is message coded this is where the carer should choose a suitable type of communication. They could use the right type of communication but may not know they do not use British sign language and could offend them in some way. Another method