In today’s information age, it is important for businesses to take advantage of the available avenues to reach out to customers and potential customers. Tourist attractions such as London Zoo, and Nottingham Castle, are no exceptions of being in the age of constant information flows. These places want to attract visitors with their facility layouts and overall experiences, and to improve upon what they already have, they would need to optimize their products through well planned operations management. When one thinks of a zoo and a historic museum, it is very natural to think of both places as tourist attractions, but what they offer the visitors could be very different. The London Zoo offers patrons the experience of interacting with animals that we would otherwise have very little chances of seeing, while the Nottingham Castle brings the visitors back in time and allows them to feel and see the history. The zoo needs to attract people with their animal collections, while the Nottingham Castle needs to intrigue visitors with their well laid out tours, guides, and interesting historic facts.
The purpose of this report is to describe how each of these places, the London Zoo and the Nottingham Castle, are run in terms of operations management, then to identify possible flaws and ways to improve upon their current operational methodology. Though these two places are both tourist attractions, but their appeals are unique to their own. The zoo offers exciting and dynamic interactions with live animals, so it needs to capitalize on the animals it has or through possible new animal acquisitions. The Nottingham Castle on the other hand should cater to what the visitors would be most interested in knowing about the place. To wrap up this report, a comparison between the two locations will be done.
Nottingham Castle can trace its history back to 1067; the wooden castle was built by the Conqueror. In