Tue., July 23, 2013 u02a1 BUS3050 Organizational Ethics and Social Responsibility Internal and External Communication
Securus Technologies' internal communication is through written communication by postal mail and fax. All emails are work emails that are public record and are used to keep track of any communication, especially if an issue was to arise. Webinar and phone conference calls are heavily used because just about all of the Securus employees are not just in one location, but go from one place to the next for work. Myself, I drive almost 700 miles per week for my job, Of course a company vehicle and gas card is provided. External communication is through the company website, SecurusTech.net, were customers can pay their monthly bill and chat live with a Securus Representative about anything concerning their account. A tech support number is also provided to the facilities, that we service, if they have any issues with the company equipment.
Research
According to the Securus Technologies website, the mission statement of the company is: "At Securus, we're committed to connecting what matters. Securus provides leading communication solutions for the corrections industry." (SecurusTech.net) . Securus makes it easier for inmates to stay in touch with family and friends. During conference calls, my boss always stresses the fact of when working with customers' personal information, it is confidential and is not to be given out without permission. Employees are also encouraged to donate time and money to important causes, like the Red Cross, March of Dimes, etc.
Triple Bottom Line
I believe that Securus treats their employees with respect. The working conditions are great. A work vehicle, gas card and maintenance are provides to employees who drive from facility to facility. Employees for Securus come from many different diverse backgrounds, because of this, Securus gives competitive pay with full benefits like