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Patient Access Trainer Quality Assurance Specialist Case Study

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Patient Access Trainer Quality Assurance Specialist Case Study
Currently I am employed for a healthcare system in which I hold the position of Patient Access Trainer/Quality Assurance Specialist. In this role there is a multitude of competencies that are important in carrying out my day to day operations. Since I train all those new to the department, the one competency that I use most frequently would be building the talent base. Through weeks of instruction, I prepare the new employees with the data needed to perform their job. Customer focus is another competency that is important in order for me to fulfill my duty in showing employees that customer service satisfaction is vital to our success as an organization. Patients have a choice of where they want to go for their services, great customer
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