Pennee greets the client politely.
She is sure to include the MB to the email to further assist and their direct contact info for the client's future reference.
The email is polite and professionally formatted.
Inch:
Follow up turnaround time- Although Pennee, does a good job including the MB's direct contact info, for the client's information, we should be sure to set expectations that the MB will follow-up by the end of the next business day 9 pm EST.