Principles of Communication in Adult Social Care Setting
Principles of Communication in adult Social Care Setting
R/606/2906
1.1 Identify the different reasons people communicate.
Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families. 1.2 Explain how communication affects relationships in an adult social care setting.
Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever possible. Good communication with families also puts them at ease as they know that you are listening to their relative and also passing relevant information on to either senior staff or to health care professionals if needed. Communication from shift to shift is also imperative as any changes or “issues” need to be passed on to the new shift to ensure continuity of care. Daily notes, health care professional notes etc. are another way of effective communication between staff. It also means that when members of staff have had a few days off they can easily be brought up to date on a resident’s needs. Communication with a resident with dementia can be challenging, especially if they have dysphasia, however body language and certain “noises” that they make can give us the answers that we need.
2.1Compare ways to establish the communication and language needs, wishes and preferences of an individual
Communication needs and preferences are normally discovered through a residents care plan. The needs are passed either via themselves, or can be via family or health care professionals. If a residents needs change, then this will be handed over through senior members of staff and also through colleagues. If a residents
R/606/2906
1.1 Identify the different reasons people communicate.
Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families. 1.2 Explain how communication affects relationships in an adult social care setting.
Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever possible. Good communication with families also puts them at ease as they know that you are listening to their relative and also passing relevant information on to either senior staff or to health care professionals if needed. Communication from shift to shift is also imperative as any changes or “issues” need to be passed on to the new shift to ensure continuity of care. Daily notes, health care professional notes etc. are another way of effective communication between staff. It also means that when members of staff have had a few days off they can easily be brought up to date on a resident’s needs. Communication with a resident with dementia can be challenging, especially if they have dysphasia, however body language and certain “noises” that they make can give us the answers that we need.
2.1Compare ways to establish the communication and language needs, wishes and preferences of an individual
Communication needs and preferences are normally discovered through a residents care plan. The needs are passed either via themselves, or can be via family or health care professionals. If a residents needs change, then this will be handed over through senior members of staff and also through colleagues. If a residents