Process Mapping: supporting the quality and continuous improvement of processes
Process Mapping: supporting the quality and continuous improvement of processes
ABSTRACT:
Process Mapping has been applied in most companies which worry with their productivity and process’ quality. Aiming to know, analyze, correct and standardize the company’s processes, the main purpose of this increasingly used methodology is helping the manager to better control production. Being more skilful and having a process overview, the manager can detect some wastes and non-value adding activities, as defended by Lean Thinking.
Through a literature review, this paper will describe how this important methodology can support managers to provide continuous improvement and more quality in their process. The use of different sources with different views of Process Mapping aim to analyze different benefits of this important tool, vital to provide to companies conditions to compete in a crowded marketplace. INTRODUCTION:
Trying to find a way to meet customer expectations and gain space in an increasingly competitive market, companies adopt policies and practices to optimize their processes. In this context, the mapping process has an important role. With the primary purpose of improving processes through standardization, this tool has gained ground in all types and sizes of companies. Knowing the whole process from constant and detailed analysis of the activities involved allows the manager to find strengths and weaknesses of the process. From this, corrective and preventive measures are possible, as well as continuous process improvement and quality assurance. In this context, this paper will show how this important and increasingly used tool can provide these changes and improve the process’ quality.
LITERATURE REVIEW:
According to Anjard (1996), the purpose of Process Mapping is understanding better the processes to identify changes and, that way, improve its quality. For supporting this idea, he says that the known of the full process help to
ABSTRACT:
Process Mapping has been applied in most companies which worry with their productivity and process’ quality. Aiming to know, analyze, correct and standardize the company’s processes, the main purpose of this increasingly used methodology is helping the manager to better control production. Being more skilful and having a process overview, the manager can detect some wastes and non-value adding activities, as defended by Lean Thinking.
Through a literature review, this paper will describe how this important methodology can support managers to provide continuous improvement and more quality in their process. The use of different sources with different views of Process Mapping aim to analyze different benefits of this important tool, vital to provide to companies conditions to compete in a crowded marketplace. INTRODUCTION:
Trying to find a way to meet customer expectations and gain space in an increasingly competitive market, companies adopt policies and practices to optimize their processes. In this context, the mapping process has an important role. With the primary purpose of improving processes through standardization, this tool has gained ground in all types and sizes of companies. Knowing the whole process from constant and detailed analysis of the activities involved allows the manager to find strengths and weaknesses of the process. From this, corrective and preventive measures are possible, as well as continuous process improvement and quality assurance. In this context, this paper will show how this important and increasingly used tool can provide these changes and improve the process’ quality.
LITERATURE REVIEW:
According to Anjard (1996), the purpose of Process Mapping is understanding better the processes to identify changes and, that way, improve its quality. For supporting this idea, he says that the known of the full process help to