The term quality management has a specific meaning within many business sectors. This specific definition, which does not aim to assure 'good quality ' by the more general definition, but rather to ensure that an organization or product is consistent, can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement.[1] Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.
Definition of 'Quality Management '
The act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. It is also referred to as total quality management (TQM).
Quality Management, in Brief by Leland R. Beaumont, Principal, Simply Quality® Consultancy
The term quality management refers to the approach an organization takes toward ensuring customer requirements are met. That approach may be non existent, nascent, evolving, chaotic, or it may be systematic and mature. ISO 9001:2000 is an international standard providing requirements for quality management systems. Currently more than
100 countries have adopted ISO 9001 as a national standard. Organizations that have suitably demonstrated compliance with the requirements of the standard can register a certificate recognizing the scope and compliance of their quality management system.
Benefits
A suitably designed, deployed, and maintained quality management system can provide a number of benefits to customers, suppliers, members, and managers of the organization.
When customers purchase a product or service from an organization that is registered to the ISO 9001 standard, they have important assurances that the
References: Engineering Study, 1986 ISO 9001:2008, “Quality management