The Fiona Stanley Hospital is set to be Western Australia’s state-of-the-art healthcare facility. A project of this magnitude requires a range of managerial positions. To efficiently complete this project, managers are required to take on differing loads and types of work. Henry Mintzberg’s theory of management proposes that there are different management roles that can be placed into three positional categories; interpersonal, informational and decisional roles. Figure 2, Mintzberg’s 10 managerial, roles clearly identifies the roles played by managers. (Mintzberg’s ten Management Roles)
Figure 1.
5.1 Interpersonal Roles
Interpersonal roles are “managerial roles that involve people, and other duties that are ceremonial and symbolic in nature.” (Robbins et al. 2003, 11) These managers are responsible for the training and hiring of employees, and their welfare. They are also required to liaise with outside contractors, and people within different departments. They act as a communication line within
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