Promptness of care
Nurses Improve on Promptness of Care to Their Patients
Walden University
NURS 4005 Section 01, Topics in Clinical Nursing
March 23, 2014
Nurses Improve on Promptness of Care to Their Patients
Overview
In reviewing the Nurse-Sensitive Quality Indicator Dashboard, the plan is to target patient satisfaction indicators and develop a nursing action plan based on best practices. The purpose of this paper is to analyze promptness of nurses in caring for their patients and discuss how best practices could be implemented to improve patient satisfaction.
Analysis of the Data
The area of performance selected for analysis was patient satisfaction in the relationship to promptness of care. For the fiscal year 2010, the inpatient rehabilitation unit missed their target goal by 4.15. However when reviewing the other dashboard indicators there were three other categories under patient satisfaction that did not meet the target for this year; attention to special needs, response pain and instructions home. The decision to choose RN promptness was made due to the effect that promptness has to the patients overall stay in the hospital. How a patient perceives their quality of care is associated with if the patient will revisit the hospital or recommend the hospital to a friend (Teng, 2010). For example if nurses are more prompt with answering call lights, rounding on patients and administering pain medications this will increase overall patient satisfaction. With targeting promptness of the nurse, this will directly increase other scores on the quality indicator dashboard such as attention to special needs, response to pain, and falls.
Nursing Plan Interventions by nursing on how to improve the scores on the dashboard in association to nursing promptness would be: 1) Purposeful hourly rounding 2) Focus on patient experience 3) Promptness of answering and addressing call lights. Each of these best practices will directly improve patient’s
Walden University
NURS 4005 Section 01, Topics in Clinical Nursing
March 23, 2014
Nurses Improve on Promptness of Care to Their Patients
Overview
In reviewing the Nurse-Sensitive Quality Indicator Dashboard, the plan is to target patient satisfaction indicators and develop a nursing action plan based on best practices. The purpose of this paper is to analyze promptness of nurses in caring for their patients and discuss how best practices could be implemented to improve patient satisfaction.
Analysis of the Data
The area of performance selected for analysis was patient satisfaction in the relationship to promptness of care. For the fiscal year 2010, the inpatient rehabilitation unit missed their target goal by 4.15. However when reviewing the other dashboard indicators there were three other categories under patient satisfaction that did not meet the target for this year; attention to special needs, response pain and instructions home. The decision to choose RN promptness was made due to the effect that promptness has to the patients overall stay in the hospital. How a patient perceives their quality of care is associated with if the patient will revisit the hospital or recommend the hospital to a friend (Teng, 2010). For example if nurses are more prompt with answering call lights, rounding on patients and administering pain medications this will increase overall patient satisfaction. With targeting promptness of the nurse, this will directly increase other scores on the quality indicator dashboard such as attention to special needs, response to pain, and falls.
Nursing Plan Interventions by nursing on how to improve the scores on the dashboard in association to nursing promptness would be: 1) Purposeful hourly rounding 2) Focus on patient experience 3) Promptness of answering and addressing call lights. Each of these best practices will directly improve patient’s
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