Term Report
Change Management
PTCL
By:
Myra Saeed
Rabeea Syeda Masood
Mustafa Ilyas
Syed Muzammil Hashmi
Table of Contents
Acknowledgements
Apart from the efforts of the team members, the success of the project depends largely on the guidance from PTCL organization and others. We would like to extend our sincere gratitude to all of them.
We take immense pleasure in thanking Mr. Khalid Perwez Raja, GMHR Ptcl South who provided us with useful information in spite of his busy schedule. He offered us invaluable support and assistance and rendered his help in gathering useful data for this project. Discussions with him in the interview proved to be a useful source of information in the completion of our work.
Besides, we are highly indebted to HR Manager, Sindhu Abbasi. This term project would not have been possible without her kind support in providing detailed information relevant to the term project and her timely guidance in the conduct of our term project work.
The support received from all employees who filled out the survey questionnaires is highly appreciated and we express our gratitude towards them for their kind cooperation, attention and time.
Finally, an honorable mention goes to Ms. Tania Danish for lending us an understanding of the concepts of the course, her valuable advice and guidance in preparing the questions for the survey and interview, thereby enhancing the quality of the report.
Executive Summary
This report explores the organizational change that Ptcl went through after its privatization in 2006. Ptcl serves as an ideal subject for studying ‘change management’ because the organization has exploited both product and cultural change in the recent years. Because the organization has retained pre-privatization employees and the memories of the transition are still fresh, comparisons between the two periods. Since the report focuses on the Human Resources Department, the change