Ptlls Assignment 1 Level 4
Assignment 1 – Roles, Responsibilities & Relationships.
1. Evaluation of training role.
Working as an operations trainer for Airline Services Ltd (ASL), my job is to travel around to many of the UK’s major airports to deliver training and development of front line staff. Training within the aviation industry is of critical importance as many of our staff work in a hazardous environment involving live aircraft and heavy machinery. A great deal of the training I deliver is directly related to ASL company operating procedures to ensure that all staff are working to company standards and ensuring their safety and the safety of others. ASL provide a number of services to various major airlines, which range from the very basic (cleaning) to more complex services such as de-icing. The range of complexity in the services that ASL provides, results in a wide range of learner levels, where some staff may find aspects difficult to understand. Within ASL’s workforce there is a great deal of diversity in terms of education level, work experience, age, race, gender and previous knowledge from previous jobs that can make training challenging. It is of huge importance that when delivering training, it is specific to the task that the learner is expected to carry out on a daily basis and at the same time gives them the opportunity to question and discuss aspects of their role openly and not to feel in doubt, criticised or intimidated when voicing their opinion. It is crucial that all staff comply with ASL’s company values of: Quality, Reliability & Performance, (ASL website ref) especially myself during the delivery of training as these values filter throughout the entire company and can make all the difference when securing customer contracts and meeting expectations.
A great deal of the training originates in a classroom environment, giving staff knowledge of the job role, safety and ASL expectations. Training is then continued in a live environment with experienced
1. Evaluation of training role.
Working as an operations trainer for Airline Services Ltd (ASL), my job is to travel around to many of the UK’s major airports to deliver training and development of front line staff. Training within the aviation industry is of critical importance as many of our staff work in a hazardous environment involving live aircraft and heavy machinery. A great deal of the training I deliver is directly related to ASL company operating procedures to ensure that all staff are working to company standards and ensuring their safety and the safety of others. ASL provide a number of services to various major airlines, which range from the very basic (cleaning) to more complex services such as de-icing. The range of complexity in the services that ASL provides, results in a wide range of learner levels, where some staff may find aspects difficult to understand. Within ASL’s workforce there is a great deal of diversity in terms of education level, work experience, age, race, gender and previous knowledge from previous jobs that can make training challenging. It is of huge importance that when delivering training, it is specific to the task that the learner is expected to carry out on a daily basis and at the same time gives them the opportunity to question and discuss aspects of their role openly and not to feel in doubt, criticised or intimidated when voicing their opinion. It is crucial that all staff comply with ASL’s company values of: Quality, Reliability & Performance, (ASL website ref) especially myself during the delivery of training as these values filter throughout the entire company and can make all the difference when securing customer contracts and meeting expectations.
A great deal of the training originates in a classroom environment, giving staff knowledge of the job role, safety and ASL expectations. Training is then continued in a live environment with experienced