Qcf Level 3 Unit 3

Unit 3 Effective Communication in Health and Social Care -Anca Patru ,12 Fisher Learning aim A : Investigate different forms of communication
1A.1 Identify different forms of verbal and non-verbal communication .
Verbal communication forms :
-Oral communication
-Written communication
Non-verbal communication :
-Facial expresion
-Touch or contact
-Gestures
-Proximity
-Eye contact
-Posture

Photo from: www.dreamstime.com 2A.P1 Describe different forms of verbal or non-verbal communication .
Verbal comunication :
The most apparent type of verbal communication is oral, and a number of examples of oral communication are readily available. Speeches, presentations and announcements are all forms of verbal communication, as well as casual
Written communication is considered a form of verbal communication under most commonly accepted definitions of the term. For this reason, a plethora of seemingly nonverbal communication forms can be used as examples of verbal communication, including written letters, memos, newsletters, newspapers, journals and even personal note.
This is central to the work of any person providing a service in a health and social care environment when keeping records and in writing reports .Different types of communication need different styles of writing but all require literacy skills.A more formal style of writing is needed when recording information about a patient . Non-verbal communication :
●Facial expression :
Movements of the face that express a person’s feelings -Smiling
-Frowning
●Touch or contact
Physically touching or holding a
not folding arms 1A.2 Identify different forms of alternative communication for different needs ,using examples from health and social care .
2A.P2 Describe different forms of alternative communication for different needs ,using examples from health and social care .
●People with visual impairments often use their sense of touch to read documents written in Braille.This uses a series of indentations made by a special stylus on one side of peaper .The combinations of indentatios represent letters that can be touch-read by people who understand the Braille system.
●People with hearing impairments or learning disabilities sometimes use lip reading and sign language to communicate .Sign language systems include finger spelling (dectylography),British Sign Language and Makaton
●A range of graphical signs and symbols are also widely used in health and social care settings to warm people of health and safety hazards,provide directions and give information to people who are unable to speak or understand English. 2A.M1 Explain the advantages and disadvantages of different forms of communication used ,with reference to a one-to-one and a group