Overview
Ballard Integrated Managed Services, Inc, BIMS, has a turnover rate of 64%. There is normally a high turnover rate; however, this is a big increase over the last four months. Barbara Tucker is concerned about this increase along with sick days more frequently used and employees wasting time instead of doing their assigned jobs. The cost of replacing workers and the lost hours due to sick time and malaise is causing BIMS to lose profits. Barbara Tucker agreed to allow Debbie Horner to conduct a study on worker's satisfaction. Debbie Horner is a HR manager with experience in conducting such a study. Debbie Horner created a survey that focused on work conditions, shift hours, quality of training, pay levels, job security, and demographics. Debbie Horner hypothesized that the high turnover rate would correlate with the level of job satisfaction.
Instrument for Data Collection The instrument to gather the data will be a 10 question work related survey and a four question demographic section. This survey will be given to all non-management employees. The 10 work related questions are given a numerical value starting at one for very negative to five being very positive, giving Debbie Horner a quantitative