Questions - Shc 21.Doc
Learner Name______________Rebecca Louise Howard_____________________
Unit – SHC21
|Unit |Learning outcome(s) |Assessment criteria |Questions |
|SHC21 |1 |1.1 |Identify 3 different reasons why people communicate |
|Answer |
|People communicate to express needs, share ideas and information, to reassure, express feelings, socialise, share experiences, build |
|relationships and ask questions. |
| |
| |1 |1.2 |Explain how effective communication affects all aspects of own work |
|Answer |
|communication with service users or colleagues supports the development of effective relationships, aids understanding of individual |
|needs, helps to build trust, prevents misunderstandings, and supports the development of personal knowledge and skills. |
| |
| |1 |1.3 |Explain why it is important to observe an individual’s reactions when |
| | | |communicating with them. |
|Answer
Unit – SHC21
|Unit |Learning outcome(s) |Assessment criteria |Questions |
|SHC21 |1 |1.1 |Identify 3 different reasons why people communicate |
|Answer |
|People communicate to express needs, share ideas and information, to reassure, express feelings, socialise, share experiences, build |
|relationships and ask questions. |
| |
| |1 |1.2 |Explain how effective communication affects all aspects of own work |
|Answer |
|communication with service users or colleagues supports the development of effective relationships, aids understanding of individual |
|needs, helps to build trust, prevents misunderstandings, and supports the development of personal knowledge and skills. |
| |
| |1 |1.3 |Explain why it is important to observe an individual’s reactions when |
| | | |communicating with them. |
|Answer