1. Chapter introduction This chapter introduces the topic with objectives, reasons for investigation and introduction of the ‘client organisation’. Furthermore, to guide the reader go through the report, a quick overview of chapters.
2. About Recruitment and Selection Dale, M. (1995, P.13) indicates recruitment is about attracting candidates who, in the context of employing organisation, are qualified and able to carry out the job. Once identified the candidates, selection process is going to begin. It is to identify the candidates who are the best match of specific job requirements. The purpose of this study is to understand how commercial banking industry to measure the good-fit candidates who possess right skills, abilities, knowledge to be successful at the jobs. It uses Citi Private Bank Hong Kong as the sample model. Sheila, M & Paul, R. (1999) believe that all organisations must use the recruitment and selection process to increase the likelihood of hiring individuals.
3. Overall Structure This study is separated into 6 chapters: • Chapter 1 focuses on the topic with objectives, reasons for this investigation and the introduction of the ‘client organisation’ with research question. • For Chapter 2 focuses on a review of previous research to generate ideas for this study. And the theoretical framework of competencies approach of interview tools and met-expectation theory is applied. • As discussed in Chapter 3, research design method selects to provide the detail for the survey. • Overall, the discussed in Chapter 4, data gathered via questionnairesto primary sample. • Chapter 5 is analysis and discussion by compare with literature review and findings. • For the last chapter, it provides the summary of whole study and recommendations to Citi Private Bank Hong Kong.
1.4 Background of study 1.4.1 About Citi Private Bank Citi Private Bank is one of the
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