The management of people at work is an integral part of the management process. To understand the critical importance of people in the organization is to recognize that the human element and the organization are synonymous. A well-managed organization usually sees an average worker as the root source of quality and productivity gains. Such organizations do not look to capital investment, but to employees, as the fundamental source of improvement. An organization is effective to the degree to which it achieves its goals. An effective organization will make sure that there is a spirit of cooperation and sense of commitment and satisfaction within the sphere of its influence. In order to make employees satisfied and committed to their jobs in any field of works there is need for strong and effective motivation at the various levels, departments, and all sections in the organization as a whole.
According to Mullins (2005) organizational behavior refers to the study and understanding of individual and group behavior and patterns of structure in order to help improve organizational performance and effectiveness. Cole (1998) states that organizational behavior is a term applied to the systematic study of the behavior of individuals within work groups, including an analysis of the nature of groups, the development of structures between and within groups and the process of implementing change.
Organisational behaviour is the study of the behaviour and attitudes of people in organisations. Its focus is on human behaviour and attitudes which contribute to the effectiveness of any organisation
Organisational behaviour is an applied discipline which attempts to explain behaviour in organisations in terms of valid theories. Many of these theories address problems which managers face on a regular basis, for example motivation of subordinates, managing effective performance, delivering superior customer service, coaching and integrating the work of self