Robotic Process Automation Case Study

Within the case “Robotic process automation: strategic transformation lever for global business services,” the head of human resource management (HRM) services, Diana Stevenson is in search for a solution to do more work without extra resources. Diana has come up with solution to implement Robotic Process Automation (RPA) for the company. Implementing this strategic plan could have an impact on the information systems (IS) components of the company. According to “Information Systems for Managers,” the four components for information systems include: information technology (IT), people, processes, and structure (Piccoli, 2016). It is imperative for Diana to have all for of the components to cohesively work together in order to increase profits
As previously stated, employees would become fearful from losing their job. The culture could be impacted negatively as well. Some employees may not welcome change into the work environment which could lead to workplace conflicts. On another note, there are great opportunities to be made with the advancement of robotic process automation. For one, employees will be able to become involved in more in their work. As stated in the case,” employees would be focused on tasks that require creative, emotional intelligence, and problem solving” (Willcocks & Lacity & Craig, 2017). This could greatly increase motivation and work productivity. Further, automation will “reduce the incentive for companies to use low-wage labor overseas” (Zaino, 2017). This would allow companies to re-shore labor and production. In this case Diana’s company could bring back jobs to the Chicago site and eliminated the jobs at the India worksite. According to a Forbes article, automation can help humans and robotic processes in what they do best. In a case with Amazon, by allowing automation, the company was able to “grow its robot and human workforce by 50% in 2016” (Zaino, 2017). Along with increased efficiency, robot automation will help the company maintain competitive advantage in the market. by providing faster services with RPA’s, Diana will be able to drive customer, stakeholder, and employee value to
She will benefit from reviewing the case by understanding the process and what it takes to take a company and undergo a change to robotic automations. She will be able to take some of the findings and apply them to her advantage. She could even leverage the results of her finding to upper management when discussing a solution and how to decrease cost without hiring more employees. The Xchanging case, however, is not effective for her to use the same strategy. This is because both companies have different backgrounds and operate in different