Preview

Roman Bistro Rules

Better Essays
Open Document
Open Document
1529 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Roman Bistro Rules
I am a waitress at the Roman Bistro restaurant in Forest Hills, Pennsylvania. I have held this position since April 2015. I must abide by the rules outlined in the employee handbook in order to secure my position as a server. Other rules that I am expected to follow come directly from my bosses, Mike and Rose Roman, and my managers, Elizabeth and Joe. The rules that I am obligated to follow are extensive but are designed to keep the restaurant running smoothly, customers satisfied, and employees safe.
The rules that I am expected to follow as an employee at the Roman Bistro can be categorized into two separate classifications: rules regarding employee conduct, and rules regarding procedure. Although similar to some regard, these two categories
…show more content…
These rules regarding employee conduct are subject to change based on who is giving the verbal command. For example, Mike Roman, the owner, has a very low tolerance for a lack of employee professionalism. Although it is not stated in the employee handbook, Mike has articulated verbal rules regarding employee interaction with guests. This includes the requirement of employees to say a welcoming and parting phrase to all guests that walk in and out of the doors of the Roman Bistro. According to Mike, failing to greet and thank guests as they leave breaks a rule of employee conduct because it demonstrates a lack of employee professionalism. If I were to fail in greeting a guest, I would be punished by Mike Roman. If I were to fail in greeting a guest in front of one of my more laid-back managers, I would most likely go unpunished. This demonstrates how the verbal rules of conduct are subject to change. Therefore, these rules only apply to me in certain …show more content…
These rules are most often found written in the employee handbook and they vary in importance. Although some of these rules are followed and enforced more strictly than others, the contractual nature of these rules between the employer and employees justifies the employer firing the employee for noncompliance with any and all of these rules. These rules regarding procedure are intended to keep employees in line with restaurant policies.
Other rules regarding procedure are verbally outlined during “employee lineup”, or are posted as written “to-do” lists in the restaurant. These rules regarding procedure are intended to emphasize the “correct way” of serving at the Roman Bistro and ensure that employees can be successful at their job. These rules regarding procedure have the best interest of the employee in mind. If there are no rules on how to correctly serve, and if there is no one in charge to enforce these rules, both the server and restaurant suffer.
At the Roman Bistro, rules regarding procedure include those in relation with employee compensation, employee dress code, employee interaction with other coworkers (which includes inappropriate relationships, harassment, inappropriate verbal/physical conduct,) employee vacations, smoking policies, the employee termination process,

You May Also Find These Documents Helpful

  • Good Essays

    "The policies and procedures contained in this manual constitute guidelines only. They do not constitute part of an employment contract, nor are they intended to make any commitment to any employee concerning how individual employment action can, should, or will be handled.”…

    • 1060 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Case B 2

    • 389 Words
    • 2 Pages

    This rule complied that only English was to be spoken in connection with work. During breaks the employees were free to speak Spanish. Spun Steak adopted a rule forbidding offensive, racial, sexual or personal remarks of any kind. The plaintiffs spoke Spanish regardless of the rule and were not permitted to work next to each other.…

    • 389 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    EST1: Objective 310.2.3-08

    • 2396 Words
    • 9 Pages

    This Employee Handbook contains information regarding our employment policies as well as our company practices. Each employee is expected to read thoroughly, with care, to ensure a full understanding of the guidelines you are expected to follow as one of our employees and what you should expect from the company. The company has a right to conduct business in a way it sees beneficial for it and its employees and will make decisions regarding employment accordingly.…

    • 2396 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    In the Shoes of a Server

    • 840 Words
    • 4 Pages

    The clattering of plates and the clicking of heels on a tile floor are the white noise of the restaurant. Kitchen partners rush to get the next salad ready, the next steak cooking. The expeditors keep the restaurant working smoothly, the source of communication between the front of the house and the kitchen. A business partner shouts “Corner!” as she rounds the bend between the kitchen and the hallway leading to the general area of the restaurant. Two servers see each other for the first time during their shift and exchange a quick “How are you?” without stopping long enough to hear the reply of their co-worker. A manager explains the goals of the evening to a group of distracted employees in the pass-through, watching a rush of customers enter through the double glass doors. The restaurant lifestyle is a unique discourse with success resulting from the quality of customer service and understanding the value of time-saving efficiency.…

    • 840 Words
    • 4 Pages
    Good Essays
  • Better Essays

    The following guidelines are expected to be upheld by all staff and employees, without exception:…

    • 1402 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    Ruby Tuesday Inc,. could utilize many key step in order to make sure the staff and employees follow the code of ethics. One step is to have compliance with applicable laws, regulations, and policies where the cafeteria does business. Violations of rules, regulations, laws, and orders may subject a member, as well as the business, to civil, criminal penalties, or etc,. Executives, managers, and employees have a responsibility to report violations or concerns about dishonor of the code of conduct without fear of reprisal, retaliation, or punishment for notifying. The behavior of all workers of the firm must reflect the restaurant's desire to serve the public trust and honesty. Therefore, it is necessary to develop an enabling environment that…

    • 218 Words
    • 1 Page
    Satisfactory Essays
  • Better Essays

    EST1 310.2.3-08

    • 2143 Words
    • 9 Pages

    In any organization, it is important to have the written procedures, standard policies, and general rules of behavior to serve as the ground work for a great relationship. This Handbook will explain what is expected of each employee and what will be expected of you.…

    • 2143 Words
    • 9 Pages
    Better Essays
  • Good Essays

    Unit 201 Business Admin

    • 1537 Words
    • 7 Pages

    Lastly, there are also many guidelines within my environment, some being, the dress code, I have to dress appropriately and in a professional manor, act within a professional manor when greeting customers or talking to customers and more.…

    • 1537 Words
    • 7 Pages
    Good Essays
  • Good Essays

    There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst at work, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, as other procedures. When answering telephones we must always answer it with ChromaSport football league as they are the league sponsors. When greeting visitors who are there for meetings we must politely welcome them into the office and offer…

    • 1519 Words
    • 7 Pages
    Good Essays
  • Good Essays

    First off, I would like to touch on part B of section 2 under YOUR RESPONSIBILITIES - ‘Compliance with Laws’, particularly, our laws relating to sexual harassment, drug and alcohol abuse, diversity and nondiscrimination. Recently I was made aware of an incident involving an employee related to discrimination. Every employee of the Cheesecake Factory Incorporated, whether it be in our restaurants, Corporate Center,…

    • 713 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Secret Shopper Tgifridays

    • 838 Words
    • 4 Pages

    We weren’t even greeted properly, we had ask to sit in the bar area, and the hostess told us to go ahead and didn’t even take us there just pointed to where it was. I felt she was snotty and was put out by having to deal with customers. Her attitude was horrible. (pg38) My boyfriend and I are sports fans, that’s why we decided to sit in the bar area so we could watch ESPN. There weren’t that many tables in the bar about 6 total, two had dirty dishes on them and two needed washed, one was occupied so we took the only available and clean table. I didn’t understand it really, they weren’t real busy, and everyone seemed to be doing nothing for towards what customers want.(pg38) The one other table that was occupied was people who were also disturbed by the lack of professionalism that was being displayed. One guy even commented on it, I in return said “If I was the boss a lot of people would be losing their jobs tonight”. Their service delivery systems seemed to be failing tonight. (pg38)…

    • 838 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    BUSI 642 HR POLICY

    • 1403 Words
    • 4 Pages

    This employee policy and adherence to it is vital to organizational operation in a variety of aspects. Informing employees of the company’s policies creates a productive and safe work environment for the benefit of the employee as well as protect the company from a variety of potential lawsuits that may arise from noncompliance. The policy is part of the process of hiring and can be overlooked by the employee and employer and if not followed can seriously leave a company in a compromising situation. The following will explore a variety of different policies and the importance of particular components being included.…

    • 1403 Words
    • 4 Pages
    Powerful Essays
  • Good Essays

    Describe with examples the importance of all staff consistently and fairly applying boundaries and rules for…

    • 930 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Health and Social Unit 1

    • 724 Words
    • 3 Pages

    - Members of staff who handle food must not scratch themselves or lick their fingers.…

    • 724 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Food Safety

    • 1083 Words
    • 4 Pages

    9-All of the following are acceptable methods for training food service personal on management practices except:-----…

    • 1083 Words
    • 4 Pages
    Satisfactory Essays

Related Topics